At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our innovative banking team.
- Company: Join Berenberg, a forward-thinking bank embracing digital transformation.
- Benefits: Enjoy a private pension plan, health insurance, and enhanced parental leave.
- Other info: Flexible hours and opportunities for career growth in a diverse environment.
- Why this job: Be part of a dynamic team shaping the future of banking technology.
- Qualifications: Experience with Windows OS, Citrix, and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
For our Innovation & Technology division in London, we are looking to hire an Innovation & Technology professional. In an era where digitalisation and modern IT infrastructure is revolutionising banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges – be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.
Your role in the team:
- The support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside.
- You’ll cover one or more areas of expertise, assist with Upgrades & Fixes when required.
The ideal candidate will have extensive knowledge of:
- Citrix
- Windows OS
- Office365
- Intune
- Fidessa
- Bloomberg
- Cisco Telephony
- Some basic network knowledge
What will you do?
- Acting as an internal ‘Technical Support Technician’ for all IT Workplace related support.
- Working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems, and requests.
- Responsible for answering IT requests via Tickets in ServiceNow, phone, email, live chat, or instant message and explaining solutions in technical and non-technical terms.
- Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions.
- IT support at offsite conferences.
- Perform administrative tasks in IT Systems.
- Participate in IT Projects (e.g. Mobile Device Migration Projects).
Who are we looking for?
- Committed and client-oriented, proactive in providing excellent customer service.
- Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
- Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines.
- Effective time management including ability to multi-task, organise and prioritise daily business as well as IT Projects.
- Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s).
What we offer you:
- Private pension plan - 10% of base salary contribution by Berenberg.
- Private Health Insurance.
- Enhanced parental leave policies.
- Employee Assistance Programme offering counselling sessions related to mental health, financial well-being and other topics.
Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We’re committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on recruitment@berenberg.com to discuss.
1st line IT Support Engineer employer: Berenberg
Berenberg is an excellent employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, the company provides extensive training opportunities and a generous benefits package, including a 10% pension contribution and private health insurance, ensuring that employees feel valued and supported in their professional journey.
