At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for our innovative banking team.
- Company: Join Berenberg, a forward-thinking bank embracing digital transformation.
- Benefits: Enjoy a private pension plan, health insurance, and enhanced parental leave.
- Other info: Flexible hours and opportunities for career growth in a diverse environment.
- Why this job: Be part of a dynamic team shaping the future of banking technology.
- Qualifications: Experience with Windows OS, Citrix, and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
For our Innovation & Technology division in London, we are looking to hire an Innovation & Technology professional. In an era where digitalisation and modern IT infrastructure is revolutionising banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges – be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.
Your role in the team:
- The support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside.
- You’ll cover one or more areas of expertise, assist with Upgrades & Fixes when required.
The ideal candidate will have extensive knowledge of:
- Citrix
- Windows OS
- Office365
- Intune
- Fidessa
- Bloomberg
- Cisco Telephony
- Some basic network knowledge
What will you do?
- Acting as an internal ‘Technical Support Technician’ for all IT Workplace related support.
- Working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems, and requests.
- Responsible for answering IT requests via Tickets in ServiceNow, phone, email, live chat, or instant message and explaining solutions in technical and non-technical terms.
- Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions.
- IT support at offsite conferences.
- Perform administrative tasks in IT Systems.
- Participate in IT Projects (e.g. Mobile Device Migration Projects).
Who are we looking for?
- Committed and client-oriented, proactive in providing excellent customer service.
- Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix XenApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
- Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines.
- Effective time management including ability to multi-task, organise and prioritise daily business as well as IT Projects.
- Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s).
What we offer you:
- Private pension plan - 10% of base salary contribution by Berenberg.
- Private Health Insurance.
- Enhanced parental leave policies.
- Employee Assistance Programme offering counselling sessions related to mental health, financial well-being and other topics.
Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential. We’re committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on recruitment@berenberg.com to discuss.
1st line IT Support Engineer employer: Berenberg
Berenberg is an excellent employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, the company provides extensive training opportunities and a generous benefits package, including a 10% pension contribution and private health insurance, ensuring that employees feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land 1st line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Berenberg values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Berenberg might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Berenberg!
✨Direct Apply to Berenberg
Let's not forget to apply directly through the Berenberg website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Berenberg.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Berenberg. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Berenberg
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
