At a Glance
- Tasks: Provide IT support across various technologies and assist with innovative projects.
- Company: Join Berenberg, a dynamic and inclusive tech-driven organisation.
- Benefits: Enjoy 30 days holiday, private health insurance, and flexible working hours.
- Other info: Opportunities for career growth and participation in exciting IT projects.
- Why this job: Be part of a team that embraces cutting-edge technology and values diversity.
- Qualifications: Experience in IT support and a passion for customer service.
The predicted salary is between 38250 - 46750 £ per year.
About the role
For our Innovation & Technology division in London we are looking to hire an IT Support Engineer at Berenberg.
You will work closely with business units, supporting legacy systems and modern technologies such as AI, machine learning and highly automated trading applications.
Responsibilities
- Act as an internal Technical Support Technician for all IT workplace‑related support.
- Work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests.
- Answer IT requests via tickets in Service Now, phone, email, live chat or instant message, explaining solutions in technical and non‑technical terms.
- Support the business (onsite, phone and remote) with comprehensive issue resolutions.
- Provide IT support at off‑site conferences.
- Perform administrative tasks in IT systems.
- Participate in IT projects such as mobile‑device migration projects.
Qualifications
- Committed and client‑oriented, proactive in providing excellent customer service.
- Proven experience/support with Windows Server, Win10/7, Group Policy, Active Directory, Citrix Xen App, UMS Admin, mobile devices (Apple), MAC support, Intune Admin, telephony, Azure, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
- Knowledge of LAN, WAN, WIFI networks and technologies as well as leased lines.
- Effective time management, ability to multi‑task, organize and prioritize daily business and IT projects.
- Flexibility for occasional weekend work, out‑of‑hours support and willingness to travel to Berenberg conferences.
Benefits
- Private pension plan – 10% of base salary contribution by Berenberg.
- 30‑day holiday allowance.
- Private health insurance.
- Life insurance scheme.
- Flexible working hours.
- Enhanced parental leave policies.
- Employee assistance programme offering counselling sessions related to mental health, financial well‑being and other topics.
- Equal Opportunities Employer
Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation.
We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace.
Every employee plays a vital role in providing quality service to all our customers and helping to create an inclusive working environment, where everyone can realise their full potential.
We’re committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process.
Please contact us directly on to discuss.
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1st line IT Support Engineer in London employer: Berenberg Green Energy Debt
Berenberg is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets technology. With a strong commitment to employee growth, we provide extensive benefits including a generous pension plan, private health insurance, and flexible working hours, ensuring our team members thrive both personally and professionally. Join us to be part of a forward-thinking bank that values diversity and fosters a culture of collaboration and continuous improvement in the field of cyber security.
Contact Details:
Berenberg Green Energy Debt Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st line IT Support Engineer in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace 1st line IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Berenberg Green Energy Debt.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Berenberg Green Energy Debt. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at Berenberg Green Energy Debt
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
