At a Glance
- Tasks: Manage key accounts in retail, ensuring client success with Beonic's innovative solutions.
- Company: Join Beonic, a leading tech company transforming customer experiences across various sectors.
- Benefits: Enjoy 25 days annual leave, personal leave, and a pension contribution.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive team.
- Why this job: Make a real impact in a fast-paced environment while supporting diverse clients.
- Qualifications: 3+ years in SaaS or tech, strong communication skills, and customer empathy required.
The predicted salary is between 45000 - 55000 £ per year.
Position Title: Customer Success Manager (Maternity Cover) – Retail
Reports To: Global VP, Customer Success
Job Type: Fixed-Term Contract, 12 months
Location: UK, London
Contract Dates: Mid-January 2027 – Mid-January 2028 (covering maternity leave)
About The Company
Beonic helps marketing, operations, IT and research teams measure, predict, and influence customer behaviour across the physical and digital world. Thousands of shopping centres, airports, retailers, smart cities, universities, restaurants, and other venues rely on Beonic to understand and improve venue performance and create better experiences for their visitors. Beonic securely analyses billions of data points each month from venues across the globe. Beonic’s cloud-based software platform helps venues visualise trends from digital and physical data in a single system of record. Beonic’s intelligent location and behaviour based communications tools are used for a variety of use cases including marketing, alerting, security and health and safety. Beonic augments this technology with its Data & Marketing Services group: a team of experienced data scientists and marketing consultants who help our clients quickly and effectively get more value from their data. Bolstered by the stability and transparency that come from being a public company, Beonic (ASX:BEO) aims to responsibly use technology to positively affect relationships between people and the places they visit.
ABOUT THE ROLE
The Customer Success function is responsible for ensuring that our clients achieve their goals with the Beonic solutions they deploy. This fixed-term role covers maternity leave and is dedicated to servicing Beonic's Retail sector (retail, commercial property, leisure, stadiums, and similar venues), ensuring contract renewal, upsell and growth across that portfolio. Airport accounts remain with the core Customer Success team and are out of scope for this role.
Key Requirements
The ideal candidate will have at least 3+ years’ experience representing a high-ticket technical product, working with senior decision makers, ideally within Retail, Commercial Property or Leisure sectors. They will be an effective communicator and organiser who can eliminate obstacles, maintain a realistic view of complex technical initiatives, and manage the customer process end-to-end. They are skilled at brainstorming, deadline-driven, organised and detail-focused. They have excellent interpersonal and communication skills. They are passionate about customer success and customer experience. This is a fast-paced, highly collaborative role that involves numerous stakeholders across multiple industry verticals.
Key Responsibilities:
- Key Account Management of Beonic’s Retail customer portfolio, working daily with senior decision makers across Retail and Leisure, Commercial Property, Stadiums
- Provide responses to technical or account queries, project management and client management
- Provide technical support and training for customers of the Beonic SaaS platform
- Liaise with internal technical and account teams to solve client problems
- Consult with clients on the integration of their systems and networks with Beonic’s SaaS platform
- Assist Beonic Sales teams in the creation of customer proposals and cost estimates
- Work with the Beonic Digital Strategy team to optimise marketing strategies, campaigns and content for customers
- Provide a smooth handover to the returning Customer Success Manager at the end of the contract, including documentation of account status and open items
Requirements:
- 3+ years of commercial experience, ideally in a SaaS or technology environment
- Knowledge of Martech, CRM, BI and CMS technologies an advantage, eg; Hubspot, Campaign Monitor, Mailchimp, Tableau, PowerBI
- Understanding of common API protocols, e.g. REST, JSON, MQTT etc.
- Experience with PM and Service Management tools, (eg. Jira, Trello, Zendesk, Freshdesk etc.)
- Strong customer empathy and ability to communicate technical concepts to both technical and non-technical audiences
- High energy, charismatic, innovative and creative
- Persuasive communicator to build momentum and buy-in from other teams or customers
- Organizational skills to effectively manage competing projects with tight deadlines
- Exceptional team player, comfortable ramping up quickly to cover an existing account portfolio
- At home in a very fast-paced environment with a high level of autonomy
- Legal authorization to work in the UK
- Available to start mid-January 2027 for a 12-month fixed-term contract
What we Offer?
- 25 days Annual Leave (pro-rated for the contract term)
- 5 Days Personal Leave
- Pension at 4% contribution by Beonic
- 1 Day Birthday Leave
Diversity and Inclusion
Beonic values the diversity of the people it hires and serves. We want to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported.
Customer Success Manager (Maternity Cover) Contract in London employer: Beonic
Beonic offers a dynamic work environment where employees can engage with cutting-edge technology that influences customer behaviour across various sectors. The company values professional growth and provides opportunities to work on impactful projects that enhance visitor experiences in diverse venues. Employees benefit from a collaborative culture that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Maternity Cover) Contract in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Beonic.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Beonic. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager (Maternity Cover) Contract in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Beonic.
How to prepare for a job interview at Beonic
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Beonic's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Beonic offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
