At a Glance
- Tasks: Engage with clients, process orders, and drive sales through proactive communication.
- Company: Join Benx Group, a leader in innovative façade solutions.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Make an impact in the building materials industry while honing your sales skills.
- Qualifications: Sales experience and strong communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
The Benx Group of Companies is a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and know-how. An excellent opportunity has arisen for a driven and motivated Client Coordinator to join a leading supplier to the building boards and facades industry based in Stoke on Trent.
Reporting to the Customer Relations Manager, the ideal candidate will have previous telephone sales experience, excellent communication skills and confidence dealing with a range of customers. We are seeking an individual with the tenacity and passion to sell/upsell our products over the phone and assist the Client Relations team in identifying new business opportunities both with existing and potential customers.
This role involves:
- Handling incoming calls and emails from clients answering any product questions and queries
- Processing sales orders onto a Sage database
- Building rapport and determining the customer’s requirements
- Working towards daily targets, KPIs and monthly sales targets
- Making proactive sales calls to new, existing and dormant customers
- Following up on leads and maintaining the CRM system
- Cross-selling and upselling products when the opportunity arises
- Proactively chasing outstanding quotes & maximising on additional business
- Researching new projects & leads
- Supporting the dedicated RSM’s in each region
- Collating, chasing, and inputting non-conformances
What we're looking for:
- Previous sales admin and customer service experience
- Previous Sage experience (desirable not required)
- Good relationship building skills
- General admin and Microsoft skills
- Excellent communication & teamwork skills
- Detail oriented
- Polite and friendly telephone manner
If you feel that you meet the suitability for this role please send a copy of your CV to Gemma Gifford – HR Operations Advisor and we will be in touch to discuss your application.
In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for 6 months following the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly.
We are an Armed Forces Friendly Employer. We are proud Armed Forces Covenant signatories and holders of the Employers ERS Silver Award from the Defence Employer Recognition Scheme. This means that Benx Ltd and associated group of companies has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.
Client Coordinator employer: Benx Façades
The Benx Group of Companies is an exceptional employer, offering a dynamic work environment in Stoke on Trent where innovation and teamwork thrive. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, alongside a supportive culture that values collaboration and communication. As an Armed Forces Friendly Employer, we take pride in our inclusive approach, making it a rewarding place for individuals looking to make a meaningful impact in the building materials industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Benx Group. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since this role involves a lot of communication, rehearse how you would introduce yourself and discuss your experience. Make it sound natural and confident, just like you would when speaking to a client.
✨Tip Number 3
Show off your sales skills! Be ready to share examples of how you've successfully upsold or cross-sold in previous roles. This will demonstrate your ability to meet those daily targets and KPIs they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous sales admin and customer service experience, as well as any relevant communication skills. We want to see how you fit into our team!
Show Off Your Personality:Don’t be afraid to let your personality shine through in your application. A polite and friendly telephone manner is key for this role, so give us a glimpse of that in your cover letter or CV. We love a bit of character!
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements and how they relate to the Client Coordinator position. Mention any experience with Sage or CRM systems if you have it, as it’ll make you stand out to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Benx Façades
✨Know Your Products
Before the interview, make sure you have a solid understanding of the façade products and solutions offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since excellent communication is key for a Client Coordinator, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your telephone manner and ensure you come across as polite and friendly.
✨Familiarise Yourself with CRM Systems
Even if you don’t have direct experience with Sage, it’s beneficial to familiarise yourself with CRM systems in general. Understanding how to manage customer relationships and sales orders will demonstrate your readiness to hit the ground running.
✨Prepare for Sales Scenarios
Think about potential sales scenarios you might encounter in the role. Be ready to discuss how you would handle upselling or cross-selling products over the phone. This will showcase your tenacity and passion for sales, which is exactly what they’re looking for.
