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For Companies At a Glance
- Tasks: Engage with clients, process orders, and drive sales through proactive communication.
- Company: Join Benx Group, a leader in innovative façade solutions for buildings.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer relationships.
- Qualifications: Previous sales or customer service experience is preferred; strong communication skills are essential.
- Other info: We support Armed Forces personnel and promote an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
6 days ago Be among the first 25 applicants
Permanent/Full time
The Benx Group of Companies is a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and know-how. An excellent opportunity has arisen for a driven and motivated Client Coordinator to join a leading supplier to the building boards and facades industry based in Stoke on Trent.
Reporting to the Customer Relations Manager, the ideal candidate will have previous telephone sales experience, excellent communication skills and confidence dealing with a range of customers.
We are seeking an individual with the tenacity and passion to sell/upsell our products over the phone and assist the Client Relations team in identifying new business opportunities both with existing and potential customers.
This role involves;
- Handling incoming calls and emails from clients answering any product questions and queries
- Processing sales orders onto a Sage database
- Building rapport and determining the customer’s requirements
- Working towards daily targets, KPIs and monthly sales targets
- Making proactive sales calls to new, existing and dormant customers
- Following up on leads and maintaining the CRM system
- Cross-selling and upselling products when the opportunity arises
- Proactively chasing outstanding quotes & maximising on additional business
- Research new projects & leads
- Supporting the dedicated RSM’s in each region
- Collating, chasing, and inputting non-conformances
What we\’re looking for;
- Previous sales admin and customer service experience
- Previous Sage experience (desirable not required)
- Good relationship building skills
- General admin and Microsoft skills
- Excellent communication & teamwork skills
- Detail oriented
- Polite and friendly telephone manner
If you feel that you meet the suitability for this role please send a copy of your CV to Gemma Gifford – HR Operations Advisor via Gemma.Gifford@benx.co.uk and we will be in touch to discuss your application.
In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for6 monthsfollowing the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly
We are an Armed Forces Friendly Employer
We are proud Armed Forces Covenant signatories and holders of the Employers ERS Silver Award from the Defence Employer Recognition Scheme. This means that Benx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
- Industries
- Building Materials
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Client Coordinator employer: Benx Façades
Contact Detail:
Benx Façades Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator
✨Tip Number 1
Familiarise yourself with the façade products and solutions offered by The Benx Group. Understanding their offerings will not only help you answer client queries effectively but also enable you to upsell and cross-sell products confidently during calls.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling incoming calls and making proactive sales calls, being articulate and friendly over the phone is crucial. Consider role-playing with a friend to enhance your confidence.
✨Tip Number 3
Get comfortable with CRM systems and sales order processing. While Sage experience is desirable, showing that you're willing to learn and adapt to new software can set you apart from other candidates.
✨Tip Number 4
Research the building materials industry and current market trends. Being knowledgeable about potential projects and leads will demonstrate your initiative and passion for the role, making you a more attractive candidate.
We think you need these skills to ace Client Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales and customer service. Emphasise any previous roles where you handled calls or processed orders, as this aligns with the responsibilities of a Client Coordinator.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your ability to build relationships with clients. Mention specific examples of how you've successfully upsold products or met sales targets in the past.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your strong verbal and written communication skills in both your CV and cover letter. Use clear and concise language to convey your points.
Follow Application Instructions: When submitting your application, make sure to send your CV directly to Gemma Gifford at the provided email address. Double-check that you’ve included all necessary information and that your documents are well-formatted.
How to prepare for a job interview at Benx Façades
✨Showcase Your Communication Skills
As a Client Coordinator, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Prepare examples of how you've effectively communicated with clients in previous roles.
✨Highlight Your Sales Experience
Since the role involves upselling and handling sales calls, be ready to discuss your previous sales experience. Share specific instances where you successfully met or exceeded sales targets, and explain your approach to building rapport with customers.
✨Familiarise Yourself with Sage
While Sage experience is desirable but not required, showing that you have researched it can set you apart. Mention any relevant software skills you possess and express your willingness to learn quickly if you're not already familiar with Sage.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult customers or resolve issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
