At a Glance
- Tasks: Engage with clients, process orders, and support the sales team in a dynamic environment.
- Company: Join The Benx Group, a leader in innovative facade solutions for buildings.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Other info: This role is perfect for those looking to kickstart their career in sales.
- Why this job: Be part of a vibrant culture that values communication and teamwork while making an impact.
- Qualifications: Previous sales admin experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Client Coordinator based in our Stoke on Trent office. Monday – Friday, 8.30am – 5pm (45 minute lunch). Permanent/Full time.
About The Benx Group of Companies: We are a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and expertise. An excellent opportunity has arisen for a driven and motivated Client Coordinator to join a leading supplier to the building boards and facades industry, based in Stoke on Trent.
Reporting to the Customer Relations Manager, the ideal candidate will have previous telephone sales experience, excellent communication skills, and confidence in dealing with a range of customers. We are seeking an individual with the tenacity and passion to sell/upsell our products over the phone and assist the Client Relations team in identifying new business opportunities with existing and potential customers.
Key Responsibilities:
- Handling incoming calls and emails from clients, answering product questions and queries.
- Processing sales orders onto a Sage database.
- Building rapport and determining customer requirements.
- General administrative duties.
- Working towards daily targets, KPIs, and monthly sales targets.
- Making proactive sales calls to new, existing, and dormant customers.
- Following up on leads and maintaining the CRM system.
- Cross-selling and upselling products when opportunities arise.
- Proactively chasing outstanding quotes and maximizing additional business.
- Researching new projects and leads.
- Supporting the dedicated RSMs in each region.
- Collating, chasing, and inputting non-conformances.
Candidate Requirements:
- Previous sales admin and customer service experience.
- Experience with Sage (desirable but not required).
- Good relationship-building skills.
- Proficiency in general admin and Microsoft Office.
- Positive and proactive attitude.
- Excellent communication and teamwork skills.
- Attention to detail.
- Good negotiation skills.
- Polite and friendly telephone manner.
If you believe you are suitable for this role, please send your CV to Gemma Gifford, HR Operations Advisor, at Gemma.Gifford@benx.co.uk. We will contact you to discuss your application.
In accordance with GDPR, please note that your application will be forwarded to the HR department at Benx Ltd, and your personal data will be retained for 6 months following the advertisement. For further information or to request data removal, please contact a Benx Ltd representative.
We are an Armed Forces Friendly Employer. We support Defence personnel and welcome their applications.
CLIENT COORDINATOR (STOKE) in Stoke-on-Trent employer: Benx Façades
At The Benx Group of Companies, we pride ourselves on fostering a dynamic and supportive work environment in our Stoke on Trent office. As a Client Coordinator, you will benefit from a collaborative culture that encourages professional growth and development, alongside competitive remuneration and a focus on work-life balance. Join us to be part of an innovative team dedicated to enhancing building solutions while enjoying the unique advantages of working in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land CLIENT COORDINATOR (STOKE) in Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with the products and services offered by The Benx Group. Understanding their facade solutions will not only help you answer client queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves a lot of phone interaction, consider role-playing scenarios with friends or family to build confidence in handling various customer inquiries and upselling products.
✨Tip Number 3
Research the building boards and facades industry. Being knowledgeable about current trends and challenges can give you an edge in discussions with potential clients and show that you're proactive and well-informed.
✨Tip Number 4
Network with professionals in the industry through platforms like LinkedIn. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals or recommendations for your application.
We think you need these skills to ace CLIENT COORDINATOR (STOKE) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in sales administration and customer service. Emphasise any previous roles where you handled calls or emails from clients, as well as your ability to meet targets.
Craft a Compelling Cover Letter:Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how you've successfully built relationships with customers and achieved sales targets in the past.
Highlight Relevant Skills:In your application, focus on key skills mentioned in the job description, such as relationship-building, attention to detail, and proficiency in Microsoft Office. Use concrete examples to demonstrate these skills.
Follow Application Instructions:Ensure you send your application to the correct email address provided in the job listing. Double-check that your documents are formatted correctly and that you include all necessary information before hitting send.
How to prepare for a job interview at Benx Façades
✨Know the Company
Before your interview, take some time to research The Benx Group of Companies. Understand their products, values, and recent projects. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Demonstrate Your Sales Skills
Since the role requires telephone sales experience, be prepared to discuss specific examples of how you've successfully sold or upsold products in the past. Highlight your ability to build rapport and handle objections effectively.
✨Showcase Your Communication Skills
Excellent communication is key for a Client Coordinator. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement and communication prowess.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling difficult customer queries or processing sales orders. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and attention to detail.
