6 days ago Be among the first 25 applicants
Permanent/Full time
The Benx Group of Companies is a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and know-how. An excellent opportunity has arisen for a driven and motivated Client Coordinator to join a leading supplier to the building boards and facades industry based in Stoke on Trent.
Reporting to the Customer Relations Manager, the ideal candidate will have previous telephone sales experience, excellent communication skills and confidence dealing with a range of customers.
We are seeking an individual with the tenacity and passion to sell/upsell our products over the phone and assist the Client Relations team in identifying new business opportunities both with existing and potential customers.
This role involves;
- Handling incoming calls and emails from clients answering any product questions and queries
- Processing sales orders onto a Sage database
- Building rapport and determining the customer’s requirements
- Working towards daily targets, KPIs and monthly sales targets
- Making proactive sales calls to new, existing and dormant customers
- Following up on leads and maintaining the CRM system
- Cross-selling and upselling products when the opportunity arises
- Proactively chasing outstanding quotes & maximising on additional business
- Research new projects & leads
- Supporting the dedicated RSM’s in each region
- Collating, chasing, and inputting non-conformances
What we\'re looking for;
- Previous sales admin and customer service experience
- Previous Sage experience (desirable not required)
- Good relationship building skills
- General admin and Microsoft skills
- Excellent communication & teamwork skills
- Detail oriented
- Polite and friendly telephone manner
If you feel that you meet the suitability for this role please send a copy of your CV to Gemma Gifford – HR Operations Advisor via Gemma.Gifford@benx.co.uk and we will be in touch to discuss your application.
In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for6 monthsfollowing the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly
We are an Armed Forces Friendly Employer
We are proud Armed Forces Covenant signatories and holders of the Employers ERS Silver Award from the Defence Employer Recognition Scheme. This means that Benx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
- Industries
- Building Materials
StudySmarter Expert Advice🤫
We think this is how you could land Client Coordinator in Stoke-on-Trent
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like Benx Façades.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like Benx Façades, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like Benx Façades and may help you secure that full-time position sooner!
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at Benx Façades.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the Client Coordinator role at Benx Façades. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at Benx Façades
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at Benx Façades.
