Customer Service Executive

The Customer Service Executive will be involved in the administration of the department, ensuring this operates to best practice and that internal standards and policies are met. With the ability to take ownership of problems, resolving quickly, and working closely with other team members to help resolve more complex issues. Will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

Core Responsibilities

• Ensuring sales documentation is kept up to date, managed correctly with high attention to detail.

• Creating and delivering regular reports

• Assisting in growing the business

• Proactive approach and capable of working in a rapidly changing environment.

• Expert knowledge in maintaining client records.

• Excellent communication skills – confident engaging with stakeholders at different levels, from customers to account managers.

• Proactively maintaining good customer relations

• Interaction with Planning and other key department within the business and parent company

• Occasional travel within the UK and Europe

• To ensure that Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO 9001, 14001 & 45001 and all matters relating to this are dealt with using the resources within the company.

• Ensure all relevant statements relating to FSC controlled wood, PEFC chain of custody and RSB Advanced Products are included and standards upheld.

• Strong proficiency in Microsoft Windows and Microsoft Office packages

• Minimum 2 years working within sales administrator or similar role is essential.

• Ideally educated to A- level or above

• Ability to build strong relationships with customers and business colleagues.

• Flexible approach and professional attitude

• Ability to own issues and work until they are resolved.

• Processing orders, raising quotations

• Handling customer requests

• Answering customers telephone queries

• Understanding numeric data

• Language skills a benefit (French)

• Use of in-house "systems" and CRM would be beneficial (SAP)

Job Type: Full-time, * Phone etiquette: 1 year (required)

• Microsoft Office: 1 year (required)

• Sales: 1 year (required)

• Customer service: 1 year (required)

• Canteen

• Company pension

• Life insurance

• On-site gym

• On-site parking, * Canteen

• Company pension

• Life insurance

• On-site gym

• On-site parking

Schedule:

• Monday to Friday