Responsibilities
- Lead, motivate and manage a large team in a high-volume service setting
- Ensure consistently high standards of customer service
- Manage rotas, staffing levels and resources effectively to meet business needs
- Work within agreed budgets, controlling costs and maximising efficiency
- Monitor and deliver against KPIs to drive performance
- Maintain positive rapport with both customers and team members
- Ensure the operation complies with company policies, health & safety, and food standards
Qualifications
- Proven managerial experience in a similar high-volume hospitality or visitor attraction setting
- Demonstrated experience managing large teams effectively
- Flexible with working days and hours, including weekends and holidays
- Lives within a commutable distance of Edinburgh Castle
#J-18808-Ljbffr
Queen Anne Tearoom's Manager employer: benugo
Joining Benugo at The British Museum means becoming part of a vibrant team dedicated to delivering exceptional service in one of the world's most iconic cultural venues. With a strong focus on inclusivity and employee progression, we offer competitive pay, generous discounts, and a supportive work environment that fosters personal and professional growth. Enjoy unique benefits like free lunches, endless tea and coffee, and the opportunity to develop your career while working amidst the treasures of history.
