- To supportthe daily operations, being hands on during service.
- To resolve any guest complaints calmly and promptly.
- Ensure all team members are delivering a great guest experience, whilst upselling where possible.
- To retain excellent product knowledge of both food and beverage offerings
- To seek opportunities to innovate and improve throughout.
- Support and lead the team with kindness and respect, fostering a culture of respect and inclusivity, ensuring every person is valued, whilst encouraging their development.
- Maintain accurate records of Health and Safety, Food Safety and orders.
- To uphold the highest standards of cleanliness.
- To attend all training and development course as requested.
- To always represent WSH and John Lewis in a professional manner in your behaviour appearance and knowledge.
- To carry out any other reasonable duties as required by management.
Additional Information
- Meal on shift
- Endless tea and coffee on shift
- Enrolment into the WSH pension scheme
- Up to 33 days annual leave (plus extra day for your birthday off)
- Enhanced maternity, paternity and family friendly leave with length of service
- Access to everyday discounts and communication portal
- Employee Assistance Programme and qualified Mental Health First Aiders
- Cycle to Work scheme
- Opportunity to develop and further your career in an exciting company
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Manager in Liverpool employer: benugo
Joining Benugo at The British Museum means becoming part of a vibrant team dedicated to delivering exceptional service in one of the world's most iconic cultural venues. With a strong focus on inclusivity and employee progression, we offer competitive pay, generous discounts, and a supportive work environment that fosters personal and professional growth. Enjoy unique benefits like free lunches, endless tea and coffee, and the opportunity to develop your career while working amidst the treasures of history.
