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- Tasks: Lead and innovate the Benugo coffee brand while developing barista teams.
- Company: Join Benugo, a vibrant company with a family-feel culture.
- Benefits: Enjoy free meals, competitive pay, and career development opportunities.
- Why this job: Make a real impact on coffee quality and team culture in a dynamic environment.
- Qualifications: Proven leadership in coffee or hospitality and strong coaching skills.
- Other info: Inclusive workplace with excellent employee support and growth potential.
The predicted salary is between 42000 - 84000 £ per year.
We are looking for a Head of Coffee to join the team at Benugo. The Head of Coffee is a senior leadership role responsible for defining, developing and continuously improving the Benugo coffee brand and hot drinks proposition. This role provides strategic and hands-on leadership to the Barista community across the business, ensuring exceptional quality, consistency and guest experience at all locations.
The Head of Coffee will lead, coach and develop all barista teams, build a strong training and performance culture, and create clear structures for communication, audits and operational excellence. They will also oversee bespoke coffee projects, innovation, seasonal development and supplier relationships.
Key Responsibilities- Leadership People Development
- Act as the senior leader and subject matter expert for coffee across the business.
- Lead, inspire and role-model Benugo values to all Head Baristas, Cluster Head Baristas and barista teams.
- Build a high-performance barista culture focused on quality, consistency, pride and engagement.
- Develop clear career pathways, capability frameworks and progression routes for barista teams.
- Coach, mentor and support Head Baristas to become strong people leaders and trainers.
- Identify talent, succession opportunities and development needs within the coffee function.
- Set clear expectations and standards for performance, presentation, behaviour and professionalism.
- Training, Capability Standards
- Design, develop and continuously improve the Benugo coffee training curriculum, from entry-level to advanced programs.
- Ensure all barista training is structured, measurable and aligned to operational needs.
- Deliver and oversee training programs that improve technical skill, consistency, speed, quality and customer engagement.
- Use coffee audits, operational reviews and performance data to identify training needs and drive improvement.
- Ensure coffee audits are planned, executed and followed up in a timely and effective manner.
- Drive consistency of drink quality, recipes and presentation across all locations.
- Support new openings, refits and transitions with training and coffee setup.
- Coffee Quality, Innovation Operations
- Work closely with the roastery, suppliers and operations team to continually improve coffee quality.
- Own and evolve the Benugo coffee and hot drinks program.
- Research, develop and introduce seasonal drinks and industry trends where appropriate.
- Ensure best practice use, care and maintenance of coffee machines, grinders and equipment.
- Support troubleshooting, calibration and technical standards across sites.
- Communication Organisation
- Maintain strong, professional relationships with internal stakeholders, peers and senior leaders.
- Act as the central point of coordination for coffee-related communication across the business.
- Provide regular reporting and updates to senior management on performance, risks and opportunities.
- Ensure policies, procedures and standards are clearly communicated and understood by teams.
- Contribute to strategic projects, brand initiatives and cross-functional workstreams.
- Professional Standards Compliance
- Represent Benugo professionally at all times, internally and externally.
- Ensure full compliance with company policies, food safety and health safety regulations.
- Attend training sessions, meetings and events as required.
- Take ownership of personal development and actively engage in performance reviews.
- Promote a safe, inclusive and supportive working environment.
- Undertake any other reasonable duties as required.
- Proven leadership experience within coffee, hospitality or food beverage.
- Strong people management, coaching and development capability.
- Confident and credible communicator across all levels of the business.
- Passionate about coffee quality, training and team development.
- Highly organised with strong planning and prioritisation skills.
- Adaptable and resilient, able to work under pressure and changing priorities.
- Excellent customer service mindset.
- Strong written and verbal English.
- High level of computer literacy, including Microsoft Office.
- Strong knowledge of social media platforms (desirable).
- Bachelor's degree or relevant qualification (desirable).
- Experience in social media or brand marketing (desirable).
Benugo has built a culture of inclusivity progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:
- Free lunch on shift.
- Free tea and coffee at any Benugo location.
- A monthly allowance to use at any Benugo location.
- Competitive rate.
- Life Assurance.
- Enhanced maternity and paternity leave pay for when your family is growing.
- Company sick leave.
- Company annual leave.
- Opportunity to develop and further your career within a fast growing and exciting company with a very prestigious list of clients.
- Employee discounts at several retailers (via Perkbox app) fitness providers.
- Access to our Employee Assistance Programme and our trained Mental Health First Aiders.
If this sounds like the role for you, apply now.
Head Of Coffee in England employer: Benugo
Contact Detail:
Benugo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Coffee in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Head of Coffee role!
✨Tip Number 2
Show off your passion for coffee! When you get the chance to chat with potential employers, share your favourite coffee experiences or innovations you've been part of. We want to see your enthusiasm shine through – it’s contagious and can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching Benugo’s coffee offerings and values. We love candidates who align with our mission and can bring fresh ideas to the table. Think about how you can contribute to our barista culture and training programs – come ready with suggestions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that fits our family-feel culture. So, hit that apply button and let’s brew something amazing together!
We think you need these skills to ace Head Of Coffee in England
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences you've had in the coffee industry and how they’ve shaped your understanding of quality and customer service.
Highlight Leadership Skills: Since this role is all about leading and developing teams, make sure to showcase your leadership experience. Talk about how you've inspired others and built a strong team culture in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Head of Coffee position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Benugo!
How to prepare for a job interview at Benugo
✨Know Your Coffee Inside Out
As the Head of Coffee, you need to demonstrate a deep understanding of coffee quality and trends. Brush up on your knowledge about different coffee beans, brewing methods, and seasonal drinks. This will not only show your passion but also your expertise in the field.
✨Showcase Your Leadership Skills
Prepare to discuss your previous leadership experiences, especially in coaching and developing teams. Think of specific examples where you've inspired baristas or improved team performance. Highlight how you can build a high-performance culture at Benugo.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice articulating your thoughts clearly, especially when discussing strategies for training and operational excellence. Be ready to explain how you would maintain strong relationships with internal stakeholders.
✨Bring Ideas for Innovation
Benugo values innovation, so come prepared with ideas for new coffee projects or seasonal drinks. Research current industry trends and think about how you can incorporate them into the Benugo coffee programme. This will show your proactive approach and creativity.
