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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch food and beverage service.
- Company: Join Benugo, a vibrant company focused on quality and customer satisfaction.
- Benefits: Enjoy a competitive hourly rate of £14.45 and opportunities for personal development.
- Why this job: Be part of a fun environment that values teamwork and excellent customer experiences.
- Qualifications: No specific qualifications required; just bring your passion for leadership and service.
- Other info: Full-time role with potential for growth within the company.
The predicted salary is between 25000 - 42000 £ per year.
The Team Leader will be working as part of an exciting team to deliver the food & beverage and operations.
Job Type: Full Time
Hourly Rate: £14.45ph
JOB SUMMARY
The purpose of this role is to provide effective leadership of the team and to deliver excellent customer service and high-quality products that will meet the standards required by our clients.
Responsibilities will include (but not be limited to) the following:
General
- Support Benugo\’s vision around People, Product, Customers, Environment, and Profitability.
- Continuously work towards improving sales and service, ensuring the customer experience is maintained at the highest standard from front and back of house.
- Lead and motivate the team through ongoing evaluations, listening, and training.
- Assist the Manager in the day-to-day running of the shop and act as deputy in their absence.
- Organize the team on each shift and allocate duties as necessary.
- Liaise with FOH and BOH teams to ensure product excellence, availability, correct ordering, and stock control.
- Maintain high levels of food safety and health standards at all times.
- Work within Benugo policies and procedures.
- Assist with staff allocation to optimize the rota.
- Ensure product availability meets requirements.
- Use measuring tools to control stock, availability, and wastage.
- Understand variable costs, sales drivers, and shop P&L.
- Assist the site manager with weekly closing procedures.
Customer Service
- Provide an excellent level of service to all customers and clients.
- Handle complaints or issues from the public or clients effectively.
- Monitor customer comments and look for improvements.
- Investigate complaints/comments and take corrective action where necessary.
- Maintain a presence on site during peak times to identify or resolve issues.
- Ensure speedy, friendly, and efficient service.
Health & Safety (including Food Safety) / Security
- Complete all health & safety procedures and report hazards immediately.
- Comply with all food safety and health & safety regulations and company policies.
- Enforce cleanliness and sanitary practices.
- Identify security issues and implement solutions as needed.
Communication
- Maintain professional communication with colleagues and peers.
- Report to senior managers to ensure compliance.
- Stay updated on company products, services, and procedures.
- Coordinate all relevant communications.
- Participate in strategic projects or initiatives as required.
Other
- Maintain punctuality, attendance, and personal presentation standards.
- Attend training and meetings as required.
- Represent the company professionally.
- Pursue personal development and strive for excellence.
- Participate in performance reviews.
- Adhere to all policies and safety regulations.
- Promote a safe environment for all.
- Perform any other reasonable tasks as assigned.
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Team Leader employer: Benugo Limited
Contact Detail:
Benugo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Benugo's vision and values. Understanding their approach to people, product, customers, environment, and profitability will help you align your leadership style with their expectations.
✨Tip Number 2
Demonstrate your ability to lead and motivate a team by sharing specific examples from your past experiences. Highlight how you've successfully improved customer service or sales in previous roles.
✨Tip Number 3
Showcase your knowledge of health and safety regulations, especially in food safety. Being able to discuss how you’ve implemented these standards in previous positions can set you apart.
✨Tip Number 4
Prepare to discuss how you handle customer complaints and improve service quality. Providing concrete examples of your problem-solving skills will demonstrate your commitment to excellent customer service.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, customer service, and food & beverage operations. Use specific examples that demonstrate your ability to lead a team and improve service standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with Benugo's vision and provide examples of how you've successfully managed teams or improved customer experiences in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the Team Leader position, such as communication, problem-solving, and knowledge of health & safety regulations. Be sure to mention any experience you have with stock control and managing operational costs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Team Leader.
How to prepare for a job interview at Benugo Limited
✨Showcase Your Leadership Skills
As a Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on motivating others and resolving conflicts.
✨Emphasise Customer Service Experience
Since the role involves delivering excellent customer service, be ready to discuss your previous experiences in this area. Highlight specific instances where you handled complaints or improved customer satisfaction.
✨Understand Food Safety Regulations
Familiarise yourself with food safety and health regulations relevant to the role. Be prepared to discuss how you would ensure compliance and maintain high standards in a fast-paced environment.
✨Demonstrate Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, and be ready to explain how you would maintain professional communication with both colleagues and customers.
