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- Tasks: Join our team to deliver exceptional customer service and maintain high standards in a vibrant café environment.
- Company: Benugo is a dynamic company known for its inclusive culture and commitment to employee development.
- Benefits: Enjoy free lunch, 50% off food, life assurance, and discounts at various retailers and fitness providers.
- Why this job: Be part of a supportive team, gain valuable experience, and contribute to a prestigious café atmosphere.
- Qualifications: No experience needed; just bring your enthusiasm, dedication, and a friendly smile!
- Other info: Full training provided, with opportunities for personal growth and career advancement.
The predicted salary is between 24000 - 33600 £ per year.
We are looking for an experienced Team Member to join The Cafe at the Palace of Holyroodhouse. The Team Member will consistently deliver the Benugo difference to all customers through providing high quality service & product knowledge whilst applying health & safety practices and standards, and control of stock and wastage levels.
Responsibilities will include (but not be limited to) the following:
- Deliver exceptional customer service at all times through efficient communication & up to date product knowledge
- Consistently demonstrate and apply health, safety and hygiene standards
- Maintain high standards of punctuality, attendance and personal presentation
- Support the wider team through proactive teamwork and cooperation
- Actively participate and contribute towards achieving goals
- Maintaining up-to-date and detailed knowledge of the company's products, services and procedures
- Liaising with your colleagues and peers in a professional manner at all times
- Attending any training and or meetings as required by the company
- Representing the company and yourself in a professional manner
- Taking responsibility for your own personal development at work and striving to be the best in what you do; taking pride in your work
- Participating in performance reviews and actively engaging in discussions around personal performance objectives with relevant line manager/s
- Adhering to all statutory company policies and procedures
- Ensuring that you are fully aware of and adhering to the health and safety regulations concerning your employment and promoting and ensuring a safe environment for yourself, your colleagues and clients
- Any other reasonable tasks that may be required from time to time
About the Team Member role:
- Taking orders, serving food and drinks
- Ensuring the customers experience is maintained at all times to the highest standard
- Ensuring that food safety standards are followed at all times
Experience isn’t essential, as full training will be provided. However, a smile, dedication to exceeding customer expectations, and being a great team player are essential.
Additional Information:
Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:
- Free lunch on shift
- Endless tea and coffee on shift
- 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
- Competitive rate
- Life Assurance
- Opportunity to develop and further your career within a fast growing and exciting company with a very prestigious list of clients
- Employee discounts at several retailers (via Hapi app) & fitness providers
- Access to our Employee Assistance Programme & our trained Mental Health First Aiders
If this sounds like the role for you, apply now!
Cafe Team Member - full time employer: Benugo Limited
Contact Detail:
Benugo Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Member - full time
✨Tip Number 1
Familiarise yourself with the Benugo brand and its values. Understanding their commitment to customer service and product quality will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, as effective communication is key in a café environment. Consider role-playing scenarios where you take orders or handle customer queries to build your confidence.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of how you've successfully collaborated with others in previous roles. This will demonstrate that you're a proactive team player, which is essential for this position.
✨Tip Number 4
Be prepared to discuss your understanding of health and safety standards in a café setting. Familiarising yourself with basic food safety practices can set you apart from other candidates.
We think you need these skills to ace Cafe Team Member - full time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Cafe Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional service in previous roles, as this is crucial for the position.
Highlight Teamwork and Communication: Since teamwork is essential for this role, mention any relevant experiences where you successfully collaborated with others. Use clear examples to demonstrate your ability to communicate effectively with colleagues and customers.
Express Enthusiasm and Dedication: In your application, convey your passion for providing excellent service and your commitment to personal development. Mention your willingness to learn and adapt, which is important for a role that offers training.
How to prepare for a job interview at Benugo Limited
✨Showcase Your Customer Service Skills
As a Cafe Team Member, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your communication skills and ability to handle difficult situations with a smile.
✨Demonstrate Knowledge of Health and Safety Standards
Familiarise yourself with basic health and safety regulations relevant to the food and beverage industry. During the interview, express your understanding of these standards and how you would apply them in your role to ensure a safe environment for both customers and colleagues.
✨Emphasise Teamwork and Cooperation
The role requires strong teamwork skills. Prepare to discuss instances where you've successfully collaborated with others to achieve a common goal. Show that you're not just a great individual contributor but also someone who thrives in a team setting.
✨Express Your Passion for the Role
Let your enthusiasm shine through! Talk about why you want to work at The Cafe and what excites you about the opportunity. A genuine passion for providing excellent service and being part of a team can set you apart from other candidates.
