At a Glance
- Tasks: Help customers optimise data management with Seequent's innovative technology.
- Company: Join a leading tech company focused on geoscience solutions.
- Benefits: Training, international exposure, and a supportive team environment.
- Other info: Opportunities for professional growth and a clear sense of purpose.
- Why this job: Become an expert while making a real impact on customer success.
- Qualifications: 5+ years in geoscience data solutions and strong relationship-building skills.
The predicted salary is between 50000 - 60000 € per year.
The Customer Solutions Specialist role exists to ensure that Seequent’s technology delivers meaningful outcomes for customers. Operating at the intersection of technology, sales, and customer success, you will help customers understand how to optimise their data management practices using Seequent solutions. As part of the regional Customer Solutions team, you will support complex solution‑based sales cycles and long‑term customer relationships, contributing directly to Seequent’s growth and reputation across EMEA. This is an opportunity to become a recognised expert across multiple products while maintaining close proximity to customers and real‑world use cases.
In this role, you will:
- Act as a technical partner to regional sales teams throughout the customer lifecycle
- Design and recommend solution architectures aligned to customer needs and expectations
- Deliver demonstrations, webinars, and customer training sessions
- Support customers in improving their data management processes and outcomes
- Monitor customer satisfaction and proactively support positive experiences
- Assist with product upgrades, new releases, and the introduction of new solutions
- Build long‑term credibility by being responsive, knowledgeable, and accountable
Your contribution helps position Seequent as a long‑term partner rather than just a software provider.
Skills, Knowledge and Competencies Required
- Experience in geoscience data solutions, best practice data management, and subsurface data workflows - 5 years minimum; Experience in cloud solutions would also be desirable.
- Tertiary qualification in geology, hydrogeology, earth sciences, engineering, or a closely-related discipline;
- Operational experience in mine operations, exploration, civil ground engineering, consulting an advantage;
- Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage;
- Experience in MX Deposit, Imago, Central, and Leapfrog would be advantageous;
- Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru;
- Relationship building abilities;
- Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;
- Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;
- Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales;
- Be able to demonstrate and train customers across the entire software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings;
- Confident oral and written communication skills in English. Additional languages advantageous;
- Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively;
What We Support You With (Brief Overview)
- Investment in training, enablement, and product knowledge development
- A supportive regional and global team environment
- Opportunities for international exposure and professional growth
- A clear sense of purpose and impact in the work you do
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
Customer Solutions Specialist employer: Bentley Systems
Seequent is an exceptional employer that prioritises employee growth and development, offering extensive training and enablement opportunities to ensure you become a recognised expert in geoscience data solutions. With a supportive regional and global team environment, you will enjoy a clear sense of purpose while contributing to meaningful outcomes for customers across EMEA. The company fosters a culture of collaboration and innovation, making it an ideal place for those seeking a rewarding career in technology and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Seequent on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Solutions Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to geoscience data solutions and customer success. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your technical skills! Be ready to discuss how you've optimised data management practices in previous roles. Bring examples of your work that demonstrate your expertise in software solutions relevant to the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Seequent team.
We think you need these skills to ace Customer Solutions Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in geoscience data solutions and how it aligns with the Customer Solutions Specialist role. We want to see how your skills can help us deliver meaningful outcomes for our customers!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention any experience you have with cloud solutions, GIS, or software development. We’re looking for someone who can be a technical partner to our sales teams, so let that shine through in your application.
Demonstrate Relationship Building:We value strong relationships with our customers, so share examples of how you've built credibility and trust in previous roles. Highlight your ability to support sales with technical insights and how you’ve contributed to positive customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Seequent!
How to prepare for a job interview at Bentley Systems
✨Know Your Stuff
Make sure you brush up on your geoscience data solutions and best practices in data management. Familiarise yourself with Seequent's products like MX Deposit, Imago, and Leapfrog. Being able to discuss these confidently will show that you're not just a candidate, but a potential expert.
✨Showcase Your Technical Skills
Prepare to demonstrate your technical knowledge during the interview. Think about how you can explain complex concepts simply, as you would to a customer. This will highlight your ability to communicate effectively with both technical and non-technical audiences.
✨Build Rapport
Since this role involves relationship building, practice ways to connect with your interviewers. Ask insightful questions about their experiences and challenges. This shows that you’re genuinely interested in the team and the company’s mission.
✨Be Proactive and Engaged
During the interview, express your enthusiasm for supporting customers and improving their data management processes. Share examples from your past experiences where you took initiative to solve problems or enhance customer satisfaction. This will demonstrate your proactive approach and commitment to customer success.
