Strategic Account Manager

Duties and Responsibilities

• Strategic Partnership
• Become the Trusted Advisor by immersing yourself in the customer's business to proactively co-develop solutions that drive their long-term success.
• Lead strategic dialogues focused on the customer's core business challenges, positioning our organization as a key contributor to their strategic planning.
• Develop and maintain a deep, holistic understanding of the client’s organization, ensuring our solutions are perfectly aligned to deliver maximum value.
• Own the engagement cadence, including leading Quarterly Business Reviews (QBRs) and facilitating joint strategic planning sessions.
• Design and execute commercial strategies aligned with global frameworks to maximize account potential.
• Build predictive commercial models to forecast opportunities, mitigate risks, and ensure a data-driven path to achieving revenue targets.
• Focus all activities on delivering measurable business value, long-term growth, and customer loyalty rather than just immediate revenue.
• Stakeholder & Executive Management
• Act as the central leader for all internal global resources aligned to the account, shaping the governance model to meet the customer's strategic needs.
• Build and nurture multi-threaded relationships, confidently engaging board-level executives and leading strategic reviews.
• Influence industry direction and internal product roadmaps by aligning the customer's future transformation needs with our strategic vision.

Qualifications

• Minimum 10 years of experience in a strategic sales or account management role, managing large, complex global accounts within a B2B software, technology, or professional services environment.
• Relevant post graduate business or discipline qualification (e.g. MBA, MSc).
• A broad experience in identifying, engaging and developing new C-suite relationships.
• A proven track record of engaging and becoming a trusted partner of C-Suite stakeholders.
• Demonstrated historical commitment to ongoing professional development that fosters C-suite engagement, influence, and a successful track record as a trusted partner.
• Outstanding executive presence and communication skills, with a proven ability to command a room of senior leaders, build consensus, and influence decisions at the board level.
• Thorough comprehension of strategic decision-making drivers to proactively deliver on them.
• Proven successful track record of identifying and delivering value-based solutions that align and enable customer strategic objectives.
• A history of enhancing organizational capability in account management at all levels through effective capability and best practice sharing.
• Demonstrated ability to create scalable and repeatable solutions that benefit both our colleagues and customers.
• Adopting a consultative and collaborative mindset with an approach that is proactive, solution-oriented, and focused on the client's long-term success.
• Highly proficient in financial modelling, forecasting, and building compelling, data-driven commercial strategies.
• Visionary and strategic thinker with a strong consultative mindset, relentlessly focused on long-term planning and client success.
• High emotional intelligence (EQ) and low ego; a natural relationship-builder who leads through influence rather than authority.
• Inherent proactivity and resilience, skilled at navigating complex organizational structures and ambiguity to drive outcomes.

Working Conditions

This position will be based in Reading, UK and will be a hybrid role 3 days in the office.