At a Glance
- Tasks: Help customers optimise data management using Seequent's innovative solutions.
- Company: Join a leading tech company focused on meaningful customer outcomes.
- Benefits: Training, international exposure, and a supportive team environment.
- Other info: Great opportunities for professional growth and development.
- Why this job: Become an expert while making a real impact in customer success.
- Qualifications: Experience in geoscience data solutions and strong communication skills.
The predicted salary is between 45000 - 55000 € per year.
The Customer Solutions Specialist role exists to ensure that Seequent’s technology delivers meaningful outcomes for customers. Operating at the intersection of technology, sales, and customer success, you will help customers understand how to optimize their data management practices using Seequent solutions. As part of the regional Customer Solutions team, you will support complex solution‑based sales cycles and long‑term customer relationships, contributing directly to Seequent’s growth and reputation across EMEA. This is an opportunity to become a recognised expert across multiple products while maintaining close proximity to customers and real‑world use cases.
How You Contribute to the Big Picture
In this role, you will:
- Act as a technical partner to regional sales teams throughout the customer lifecycle
- Design and recommend solution architectures aligned to customer needs and expectations
- Deliver demonstrations, webinars, and customer training sessions
- Support customers in improving their data management processes and outcomes
- Monitor customer satisfaction and proactively support positive experiences
- Assist with product upgrades, new releases, and the introduction of new solutions
- Build long‑term credibility by being responsive, knowledgeable, and accountable
Your contribution helps position Seequent as a long‑term partner rather than just a software provider.
Skills, Knowledge and Competencies Required
- Experience in geoscience data solutions, best practice data management, and subsurface data workflows - 5 years minimum
- Experience in cloud solutions would also be desirable
- Tertiary qualification in geology, hydrogeology, earth sciences, engineering, or a closely-related discipline
- Operational experience in mine operations, exploration, civil ground engineering, consulting an advantage
- Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage
- Experience in MX Deposit, Imago, Central, and Leapfrog would be advantageous
- Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru
- Relationship building abilities
- Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practice, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility
- Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements
- Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales
- Be able to demonstrate and train customers across the entire software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings
- Confident oral and written communication skills in English. Additional languages advantageous
- Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively
What We Support You With (Brief Overview)
- Investment in training, enablement, and product knowledge development
- A supportive regional and global team environment
- Opportunities for international exposure and professional growth
- A clear sense of purpose and impact in the work you do
Customer Solutions Specialist in London employer: BENTLEY SYSTEMS, INC.
Seequent is an exceptional employer that prioritises employee growth and development, offering extensive training and enablement opportunities to ensure you become a recognised expert in geoscience data solutions. With a supportive regional and global team environment, you will enjoy the chance to build long-term customer relationships while contributing to meaningful outcomes across EMEA. The company fosters a culture of collaboration and innovation, making it an ideal place for those seeking a rewarding career at the intersection of technology and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Seequent on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or demo of how you would approach a customer solution using Seequent’s tech. This will not only impress but also demonstrate your proactive attitude.
✨Tip Number 3
Be ready for the interview! Research common questions for Customer Solutions Specialists and practice your answers. Tailor your responses to highlight your experience in geoscience data solutions and customer engagement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Seequent team.
We think you need these skills to ace Customer Solutions Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with geoscience data solutions and customer success. We want to see how your skills align with the Customer Solutions Specialist role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Skills:Since this role is all about being a technical partner, be sure to mention any experience you have with software like MX Deposit or Leapfrog. We love seeing candidates who can demonstrate their technical prowess and passion for data management.
Be Personable:Remember, this role involves building long-term relationships with customers. Use your application to show us your personality! Share examples of how you've successfully engaged with clients in the past and how you’ve contributed to positive customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Seequent team!
How to prepare for a job interview at BENTLEY SYSTEMS, INC.
✨Know Your Tech Inside Out
Make sure you’re well-versed in Seequent’s technology and how it applies to data management. Brush up on your knowledge of geoscience data solutions and be ready to discuss how you can help customers optimise their practices using these tools.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build long-term relationships with customers. Think about times when you’ve successfully supported sales teams or improved customer satisfaction, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you approach complex solution-based sales cycles. Think of specific instances where you’ve designed or recommended solution architectures that met customer needs, and explain your thought process behind those decisions.
✨Practice Your Presentation Skills
Since you’ll be delivering demonstrations and training sessions, practice explaining technical concepts clearly and confidently. Consider doing a mock presentation to a friend or colleague to refine your delivery and ensure you can engage both technical and non-technical audiences.
