Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a dynamic service desk team while enhancing customer engagement.
- Company: Join a forward-thinking company focused on team culture and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Take on a challenging role that allows you to make a real impact.
- Qualifications: 4+ years of experience with Halo and strong leadership skills.
- Other info: Enjoy a flexible work environment with one day in the office.
The predicted salary is between 55000 - 65000 £ per year.
Excellent opportunity for a driven Service Desk Manager, looking for a challenge to upskill a team, and really drive process management and customer engagement.
There are a few aspects to this job that separate it from the norm:
- A core focus on team development, and onshoring the team to aid a strong culture and drive customer engagement
- Overhaul of the ticket management system
- Work to integrate Halo as the preferred PSA
- Hybrid working – one day per week in the Hertfordshire office
Your experience:
- Ideally you will have at least 4 years working with Halo
- Built and developed strong service desk teams, with a focus of internal promotion
- Thrive in customer-facing environments
And what are they paying?
- Base salary £55-65k DOE
- Hybrid working, 1 day in the office per week
If you are an IT Service Desk Manager with a proven background in Halo and ITIL, and looking for a challenge to get your teeth sunk into, we should talk.
Service Desk Manager - Halo employer: Bentley Street Consulting
Contact Detail:
Bentley Street Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager - Halo
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Halo. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since this role focuses on team development and customer engagement, think of examples from your past that showcase your skills in these areas.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you've built and developed strong service desk teams before. Highlight your approach to internal promotions and team morale.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager - Halo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Halo and service desk management. We want to see how you've built strong teams and driven customer engagement, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share your passion for team development and process management, and let us know how you can contribute to our culture.
Showcase Your Customer-Facing Skills: Since this role thrives in customer-facing environments, make sure to include examples of how you've successfully engaged with customers in the past. We love to see how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bentley Street Consulting
✨Know Your Halo
Make sure you brush up on your knowledge of Halo and its functionalities. Since the role focuses on integrating Halo as the preferred PSA, being able to discuss its features and how they can enhance service desk operations will show your expertise and enthusiasm.
✨Showcase Team Development Skills
Prepare examples of how you've built and developed strong service desk teams in the past. Highlight any internal promotion strategies you've implemented, as this aligns perfectly with their focus on team development and culture.
✨Demonstrate Customer Engagement Strategies
Think about specific instances where you've thrived in customer-facing environments. Be ready to share how you've driven customer engagement and satisfaction, as this is a key aspect of the role.
✨Be Ready for Process Management Discussions
Since the job involves overhauling the ticket management system, come prepared with ideas or experiences related to process management. Discuss how you've improved processes in previous roles and how you plan to tackle this challenge.