Eligibility: Candidates must have the right to work in the UK without requiring visa sponsorship Be part of an extraordinary British brand. At Bentley, you'll collaborate with industry-leading experts, build on a heritage of excellence, and define the next 100 years. Purpose of the Role Join the Aftersales team as Technical Manager - Warranty Auditing, where you will lead the delivery of Retailer Warranty audits across the Global Bentley Retailer network. You will be responsible for developing and executing the annual Warranty Audit Plan, ensuring that all planned annual audits are completed to a high standard, associated travel costs are managed and all results are communicated to all stakeholders, both in Crewe and at the relevant Retailer. You will identify training needs and associated action plans as a result of these audits and deliver them to the Retailer network. Reporting into the Warranty, Analytics & Governance Manager, your main responsibilities include;
About the Team
The Warranty, Analytics & Governance team sits with the Aftersales department, reporting directly to the Aftersales Director. The team is responsible for Bentley's Global Warranty Policy, Process and ensuring that the annual Warranty budget is delivered through monitoring trends, controls and identifying cost saving opportunities. The team is also responsible for Aftersales data analysis and reporting including KPI creation. In addition, the team is also responsible for the Governance of Aftersales including budget management, risk management and strategic project management.
- Strong numeracy, analytical and problem-solving skills, with a structured and creative approach to insight generation
- Proven track record in a similar role, driving continuous improvement
- Attention to detail, being able to identify errors, both large and small
- Strong communicator, confident influencing and constructively challenging at all levels, with experience presenting complex data to support decision-making
- Highly numerate with strong analytical skills and exceptional attention to detail
- Self-motivated, with the ability to manage priorities and consistently deliver to tight deadlines in fast-paced environments
- Customer-focused, with a strong commitment to delivering excellent service and satisfaction
- Advanced user of Excel, PowerPoint and Word
- Willingness to travel overseas for weeklong periods
- Experience managing financial budgets and forecasting
The Bentley Campus
Our Crewe campus offers unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops, rest & relaxation rooms and sports facilities. #BelongingAtBentley We bring people together through a shared purpose, a place of integrity, where everyone has a voice with influence and individuality is celebrated. We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people. Beyond100+ Bentley's bold vision to create the next experience benchmark in performance and luxury for generations to come. It represents how we lead change that contributes to the long-term success of our brand. Designed, developed, and built at our headquarters in Crewe, our models offer ever evolving experiences that blend craftmanship, innovation, and sustainability. Join us as we advance the boundaries of excellence.
What Bentley Offers
- Flexible working hours
- Hybrid working options
- 35 days annual leave inclusive of UK bank holidays
- Progression pathways and programmes, mentoring, and study support opportunities available
- Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months
- Health and life assurance benefits providing up to five times annual salary
- Annual salary reviews and competitive bonus scheme
- Contributory pension scheme - you put in 6% we put in 10%
- Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio
- Paid volunteering days dedicated to community giving
- Discounts portal offering direct discounts, cashback offers or voucher savings from a wide range of retailers
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