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For Companies At a Glance
- Tasks: Support eCommerce operations and enhance customer experience through digital management.
- Company: Join Bentley Designs, a family-owned leader in stylish furniture for modern homes.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Exciting career development in a supportive and ambitious environment.
- Why this job: Be part of a fast-growing team and shape the future of online furniture retail.
- Qualifications: Strong organisational skills, attention to detail, and confidence with digital systems.
The predicted salary is between 27000 - 29000 £ per year.
Location: Bicester (Hybrid working available)
Reports to: Head of eCommerce and Head of Operations (Digital Clients)
Salary: £27k-£29k DOE
About Bentley Designs
At Bentley Designs, we are a proud, family-owned business with a legacy spanning four decades. As one of the UK and Ireland’s leading furniture suppliers, we are known for combining timeless craftsmanship with design-led innovation, producing stylish, high-quality ranges for the modern home. We’ve expanded from our roots in wholesale into digital and direct-to-consumer channels, supplying through a growing number of platforms across the UK and Ireland. We currently list our products on eCommerce websites (both trade-facing and D2C), along with several third-party digital retail platforms.
The Role
We’re looking for a detail-driven, proactive eCommerce & Digital Operations Assistant to support the fast-growing digital side of our business. This is a dual-reporting role, working across both eCommerce and digital partner operations, with a mix of customer service, product data coordination and compliance-related responsibilities. The ideal candidate will be comfortable managing digital workflows and supporting internal processes, while ensuring our online channels remain accurate, consistent and well presented. This role offers an exciting opportunity to contribute to a high-growth area of the business. It sits at the centre of how we manage product information, serve online customers, and meet regulatory standards. Some responsibilities may evolve or be re-scoped to suit the strengths of the successful candidate.
Key Responsibilities
- Customer Experience
- Respond to customer queries via phone, email and online chat across our D2C eCommerce websites
- Track service cases from initial contact through to delivery, using our delivery partner system (Furdeco)
- Monitor incoming orders and ensure accurate updates in our ERP system
- Digital Product Management
- Enter and maintain product records in the ERP system
- Ensure digital product documentation is complete and well organised, including:
- Assembly Instructions
- Packaging Guidelines
- Line Drawings
- Waste Packaging Data
- Product Detail Sheets
- Test Certificates
- Risk Assessments
- Upload and maintain product content across both internal websites and third-party digital platforms
- Gather product details such as dimensions, specifications, features and imagery in coordination with internal teams
- Manage the setup of new product listings and updates to existing ones across external digital retail platforms
- Ensure product specifications, images and attributes are accurate and aligned with platform requirements
- Act as a point of contact for correcting listing errors and resolving data discrepancies
- Maintain the Master Product Data Spreadsheet to ensure consistent, up-to-date information across all channels
- Liaise with internal departments to collect and verify product data
- Support the preparation of data for Waste Packaging Reporting and EU Timber Regulation (EUTR & EUDR) compliance
- Maintain organised documentation to support audits and regulatory obligations
- Collaborate with the compliance team to implement updates where required
What We’re Looking For
- Strong organisational and multitasking skills
- High attention to detail, especially when handling product data and digital content
- Clear, professional communication skills across both internal and external audiences
- Confidence working with digital systems including ERP systems, Microsoft Office and website content management systems
- A collaborative, can-do attitude with the ability to prioritise and adapt in a fast-paced environment
Why Join Us?
You’ll be part of a supportive, ambitious team within a fast-growing area of the business. As more customer journeys and partnerships move online, this is a unique opportunity to help shape how Bentley Designs manages and presents its digital offer. The role offers genuine scope to grow, take ownership and build expertise within one of the UK’s most respected furniture suppliers.
eCommerce & Digital Operations Assistant employer: Bentley Designs
Contact Detail:
Bentley Designs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce & Digital Operations Assistant
✨Tip Number 1
Get to know Bentley Designs! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to eCommerce and digital operations. Think about how your skills align with the role and be ready to share examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bentley Designs family.
We think you need these skills to ace eCommerce & Digital Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eCommerce & Digital Operations Assistant role. Highlight relevant experience and skills that match the job description, especially around customer service and product data management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for Bentley Designs and the role. Mention specific aspects of the company or position that excite you and how you can contribute to their digital growth.
Showcase Your Attention to Detail: Since this role requires high attention to detail, make sure your application is free from typos and errors. Double-check your formatting and ensure everything is clear and professional – it reflects your ability to manage product data accurately!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bentley Designs
✨Know Your Stuff
Before the interview, dive deep into Bentley Designs' history and their eCommerce operations. Familiarise yourself with their product ranges and digital platforms. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Skills
Prepare specific examples of how you've handled customer queries or managed product data in previous roles. Highlight your organisational skills and attention to detail, as these are crucial for the eCommerce & Digital Operations Assistant position.
✨Ask Smart Questions
Think of insightful questions to ask during the interview. Inquire about their digital strategy or how they handle compliance challenges. This demonstrates your interest in the role and shows that you're thinking ahead about how you can contribute.
✨Be Ready for Scenarios
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. For instance, how would you handle a discrepancy in product data? Practising these types of questions can help you articulate your thought process clearly.