At a Glance
- Tasks: Support digital marketplace growth and manage customer enquiries with a focus on product accuracy.
- Company: Join Bentley Designs, a leading family-owned furniture supplier with a strong reputation.
- Benefits: Competitive salary, hybrid working after probation, and valuable experience in digital operations.
- Other info: Collaborate across departments and contribute to the expansion of our digital marketplace.
- Why this job: Be part of a growing team shaping the future of online retail in a supportive environment.
- Qualifications: Strong customer service skills and attention to detail; experience in eCommerce is a plus.
The predicted salary is between 27000 - 29000 £ per year.
Location: Bicester
Working Pattern: Hybrid working available after probation
Reports to: Office Manager and Digital Marketplaces & Operations Manager
Salary: £27,000 to £29,000 DOE
About Bentley Designs
Bentley Designs is a second-generation family business and one of the UK and Ireland’s leading furniture suppliers. Established in 1988, we are known for delivering market-leading designs with exceptional craftsmanship and outstanding value. As customer furniture buying journeys continue to move online, Bentley Designs is expanding its digital marketplace partnerships alongside its established national and independent retail store customer base. We currently work with major digital and online retail partners including Next, Wayfair and others. This is an exciting time to join the business as we continue to grow our digital presence and strengthen the way we support both our retail partners and their end consumers.
The Role
We are looking for a proactive, organised and customer-focused Digital Marketplaces Assistant to support the growth of our digital marketplace and online retail channels. This role sits between the Digital Marketplaces & Operations team and Customer Services. It will involve supporting the upload, maintenance and accuracy of product information across digital marketplaces whilst also helping manage customer and end consumer enquiries that come through to Bentley Designs from online retail partners. The successful candidate will need to build a strong understanding of the Bentley Designs product catalogue so they can provide accurate, helpful and timely responses to product, delivery, service and aftersales queries. They will also play an important role in ensuring that product data, imagery, specifications and service information are accurate and consistent across our digital channels. This is a varied role suited to someone who enjoys customer service, product detail, digital systems and cross-department coordination.
Key Responsibilities
- Customer Service Enquiries
- Act as a behind-the-front-line support contact for customer and end consumer enquiries received via digital marketplaces and online retail customers.
- Respond to product, delivery, assembly, spare part and aftersales queries accurately and professionally.
- Build a strong understanding of the Bentley Designs product catalogue to support customers with clear and helpful answers.
- Liaise with internal teams to investigate and resolve customer enquiries, ensuring timely updates are provided to marketplace partners, online retail customers and internal stakeholders.
- Escalate complex, persistent or sensitive service issues to the Office Manager, Customer Services Manager or Digital Marketplaces & Operations Manager as appropriate.
- Digital Marketplace Support
- Support the setup and ongoing management of product listings across digital marketplaces.
- Assist with uploading and maintaining product content, including product titles, descriptions, dimensions, specifications, imagery, assembly instructions and supporting documents.
- Check marketplace listings for accuracy and consistency, escalating or correcting errors where required.
- Work with the Digital Marketplaces & Operations Manager to ensure product data is supplied in the correct format for each marketplace partner.
- Support marketplace onboarding tasks for new digital customers and platforms, helping ensure that product information, operational processes and service requirements are correctly set up.
- Maintain organised records of product information, platform requirements and listing updates.
- Order, Service & Administration Support
- Assist with order-related administration for digital marketplace and online retail customers, including checking order information, amendments, cancellations and service requests.
- Help monitor the health and performance of marketplace listings, identifying content issues, missing information or product availability concerns and escalating where appropriate.
- Support the processing and management of service cases, spare parts requests and product queries linked to online retail orders.
- Monitor customer portal SLAs and help ensure enquiries are responded to within agreed timescales.
- Liaise with the Transport Department regarding delivery updates, outstanding deliveries and collection requests.
- Help monitor marketplace and customer portals where required, ensuring orders, queries and service requests are identified and actioned promptly.
- Maintain accurate records in the ERP system and other relevant customer or marketplace platforms.
- Product Knowledge & Catalogue Accuracy
- Develop detailed knowledge of Bentley Designs product ranges, including finishes, dimensions, materials, assembly requirements, stock status and common customer queries.
- Work with internal teams to confirm product details where information is missing, unclear or inconsistent.
- Help maintain accurate product data across internal records, customer portals and digital marketplace platforms.
- Identify recurring product or service questions and support improvements to product information, FAQs and marketplace content.
- Assist with the organisation and maintenance of digital product documentation, including assembly instructions, product detail sheets, line drawings, imagery and other supporting assets.
- Cross-Department Collaboration
- Work closely with Customer Services, Digital Marketplaces & Operations, eCommerce, Transport, Sales, Product and Warehouse teams to resolve queries and keep digital channels running smoothly.
- Support the Office Manager with customer service administration and wider department tasks when required.
- Support the Digital Marketplaces & Operations Manager with marketplace account administration, product data requirements and customer-specific processes.
- Communicate clearly with internal stakeholders to ensure that service issues, product queries and data requirements are followed through to completion.
- Help improve processes as the digital marketplace channel grows and new customer requirements emerge.
What We’re Looking For
- Strong customer service skills with a professional, helpful and calm communication style.
- Excellent attention to detail, particularly when working with product data, customer enquiries and order information.
- Confident written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Comfortable working with digital systems, customer portals, ERP systems and Microsoft Office.
- Comfortable working with spreadsheets and manipulating product information/data using Microsoft Excel.
- Ability to learn product information quickly and use that knowledge to answer customer and end consumer queries accurately.
- A proactive, problem-solving approach with the confidence to chase information and follow issues through to resolution.
- A collaborative team player who can work across Customer Services, Digital Marketplaces, Transport and Product teams.
- Previous customer service, order processing or administration experience is desirable.
- Experience within furniture, home interiors, eCommerce, marketplaces or online retail would be advantageous but is not essential.
- Experience with Microsoft Dynamics Business Central or similar ERP systems would be beneficial.
Why Join Us?
You will join a family-owned business with almost four decades of experience and a strong reputation for quality, service and design-led furniture. This is a key role within a growing area of Bentley Designs, supporting the expansion of our digital marketplace partnerships and helping shape how we service online retail customers and their end consumers. As more of our customer journey moves online, this role offers the opportunity to build valuable experience across customer service, digital operations, marketplace management and product data. You will be part of a supportive team, working across departments and contributing directly to the continued growth of Bentley Designs’ digital business.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Marketplaces Assistant in Bicester
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Bentley Designs are looking for when hiring for a Digital Marketplaces Assistant.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Bentley Designs for the Digital Marketplaces Assistant, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Bentley Designs as a Digital Marketplaces Assistant, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Bentley Designs’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Marketplaces Assistant.
We think you need these skills to ace Digital Marketplaces Assistant in Bicester
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Bentley Designs, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Bentley Designs's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Bentley Designs. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Bentley Designs
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Bentley Designs uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Bentley Designs. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
