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- Tasks: Be the friendly face for guests, booking appointments and ensuring a top-notch experience.
- Company: Join the prestigious Bentley and Lamborghini team in Royal Tunbridge Wells.
- Benefits: Enjoy a competitive salary, 31 days off, discounts, and a cycle-to-work scheme.
- Why this job: This role offers a chance to work with luxury brands and enhance guest experiences.
- Qualifications: Must have a full UK driving licence and at least one year in customer service.
- Other info: Full-time hours with a supportive team and opportunities for recognition.
The predicted salary is between 25837 - 35000 £ per year.
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Client:
Bentley and Lamborghini
Location:
Royal Tunbridge Wells, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1e999322f0d8
Job Views:
12
Posted:
17.06.2025
Expiry Date:
01.08.2025
Job Description:
Benefits include:
- Salary – £25,837 Basic
- £30,000 to £35,000 OTE (with company bonus and commission scheme)
- 31 Days Paid Annual Leave (Including Bank Holidays)
- Preferential rates for servicing, MOTs and parts
- Discounts on vehicle sales
- Access to vehicle Flexi-lease scheme via SOGO
- Life Insurance Benefit
- Cycle To Work Scheme
- Associate Award Events
- Length of Service Recognition
- Confidential support via Associate Assistance Programme (AAP)
Job Role:
Serve as the first point of contact for Service guests, providing professional reception and facilitating workshop operations to maximize Guest Experience and departmental profitability.
Key Responsibilities and Duties:
- Book vehicle appointments ensuring convenience and capacity alignment.
- Produce accurate job cards, invoices, and guest information.
- Coordinate with parts department for availability and inform guests.
- Greet guests, offer courtesy services, and confirm details before repairs.
- Inform guests on job progress and obtain approval for additional work.
- Process payments and authorizations before vehicle release.
- Log and address guest complaints promptly.
- Maintain reception standards and guest needs.
- Explain work carried out and upsell additional services.
- Keep records for guest follow-ups.
- Comply with FCA and legislative guidelines.
- Maintain supplies and stock organization.
- Respond to inquiries promptly and courteously.
- Check returned parts for damage and log returns.
- Organize stock warehouse efficiently.
- Update parts literature and information.
- Manage stock records and invoice processing.
Work Pattern:
Full-time, permanent position:
- Monday – Friday (08:00 – 18:00)
- Saturdays (08:00 – 13:00) on a 1-in-2 rota
Applicants must possess:
- Full UK Driving Licence with no major endorsements
- At least 1 year experience in a similar role (Customer Service, Service/Parts/Warranty Advisor)
- Proven sales skills and customer service experience
- Excellent communication and organizational skills
- Enthusiasm, respect, and friendliness
- Positive attitude and passion for guest experience
- High integrity and motivation to succeed
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Aftersales Advisor employer: Bentley and Lamborghini
Contact Detail:
Bentley and Lamborghini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with Bentley and Lamborghini's brand values and customer service standards. Understanding their luxury market positioning will help you align your approach when interacting with guests.
✨Tip Number 2
Practice your communication skills, especially in handling customer complaints and upselling services. Role-playing scenarios can help you feel more confident in real-life situations.
✨Tip Number 3
Network with current or former employees of Bentley and Lamborghini to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail, focusing on how you handled specific challenges. Highlighting your problem-solving skills will demonstrate your suitability for the Aftersales Advisor role.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles similar to an Aftersales Advisor. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brands involved, Bentley and Lamborghini. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your communication, organisational, and sales skills in your application. Provide examples of how you've successfully managed guest experiences or resolved complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bentley and Lamborghini
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or complaints, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Familiarise Yourself with the Brand
Research Bentley and Lamborghini to understand their brand values and customer expectations. Showing that you have a genuine interest in the brands will help you stand out and demonstrate your enthusiasm for the role.
✨Prepare for Role-Specific Questions
Expect questions related to booking vehicle appointments, managing guest expectations, and upselling services. Think about how you would handle various scenarios and be ready to discuss your approach to maximising guest experience and departmental profitability.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities, so be ready to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to keep track of appointments, stock, and guest follow-ups.
