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- Tasks: Lead customer service and logistics teams to ensure a seamless customer experience.
- Company: Global leader in industrial components with a focus on quality and service.
- Benefits: Competitive salary, bonus, and comprehensive benefits package.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a dynamic team.
- Qualifications: Experience in customer service or sales operations, preferably in manufacturing.
- Other info: Fast-paced environment with opportunities for professional growth and development.
The predicted salary is between 42000 - 52000 £ per year.
Location: Leicestershire
Salary: Up to £52k + bonus + benefits
Contract: Full-time, Permanent
Our client is a global leader in the design and manufacture of industrial components. They deliver exceptional quality and service to customers across diverse sectors, ensuring reliability, technical expertise, and long-term support.
We are now looking for a Customer Service Manager to lead the customer services, logistics/exports, and aftersales operations, ensuring customers receive a seamless and professional experience at every stage from order placement through to delivery and ongoing support.
As Customer Service Manager, you will take ownership of the operational customer interface, overseeing a multi-function team covering customer service, back-office sales administration, logistics, and aftersales support. This is a leadership position responsible for setting service standards, driving operational excellence, improving processes, and ensuring strong coordination between sales, operations, logistics, finance, and technical functions.
Responsibilities- Manage the entire customer journey from order receipt through post-delivery support.
- Act as the main escalation point for customer enquiries, complaints, logistics issues, warranty claims, and returns.
- Ensure service cases are monitored, resolved promptly, and closed efficiently.
- Lead the sales order administration team, ensuring accuracy across product configuration, pricing, commercial terms, and delivery schedules.
- Ensure timely and accurate customer communication and order acknowledgements.
- Maintain high levels of data integrity across ERP and CRM systems.
- Act as the key link between customers and internal teams.
- Work closely with operations and logistics.
- Partner with finance on invoicing, credits, and dispute resolution.
- Coordinate with technical teams on aftersales and warranty matters.
- Lead, mentor, and develop a team across customer service, sales support, and logistics/export functions.
- Establish clear service standards, priorities, and escalation pathways.
- Support skills development and build a high-performing, resilient team.
- Continuously review and improve customer service and order processing workflows.
- Develop and monitor KPIs related to order accuracy, response time, delivery performance, and customer satisfaction.
- Identify trends and drive corrective actions to enhance overall service quality.
You are a confident, proactive leader who thrives in a fast-paced, customer-focused environment. You enjoy improving processes, supporting your team, and taking ownership of the customer experience.
Essential Experience- Experience in customer service, sales operations or aftersales management.
- Background in manufacturing, engineering, or technical product environments.
- Strong working knowledge of order processing, logistics, and customer support functions.
- Experience leading or mentoring customer service or sales admin teams.
- Proficiency in SAP or similar ERP/CRM systems.
- Customer-centric, solutions-driven and commercially aware.
- Calm, structured, and decisive under pressure.
- Strong communicator with excellent organisational skills.
- High attention to detail and data accuracy.
- Proactive mindset and passion for continuous improvement.
- Preferably a degree in Business Management or a related field.
- Excellent MS Office skills (Word, Excel, PowerPoint).
- Strong verbal and written English.
Customer Service Manager in Oakham employer: Bentec Services Limited (Canada)
Contact Detail:
Bentec Services Limited (Canada) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Oakham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Manager in Oakham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in customer service, sales operations, and any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can improve processes. Be sure to mention specific examples from your past that demonstrate your skills and achievements.
Showcase Your Skills: Don’t forget to highlight your proficiency in ERP/CRM systems like SAP, as well as your strong communication and organisational skills. We love candidates who can demonstrate their ability to lead and mentor teams effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Bentec Services Limited (Canada)
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Leadership Skills
As a Customer Service Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully led teams, improved processes, or resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about potential challenges you might face in this role and how you would handle them. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Technical Proficiency
Since the role requires proficiency in ERP/CRM systems like SAP, be ready to discuss your experience with these tools. Share specific examples of how you've used technology to enhance customer service or streamline operations, as this will demonstrate your technical competence.
