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- Tasks: Lead a dynamic team to enhance customer service and streamline operations.
- Company: Global leader in industrial components with a focus on excellence.
- Benefits: Competitive salary up to £52k, bonuses, and comprehensive benefits.
- Why this job: Make a real difference in customer experience and drive operational success.
- Qualifications: Experience in customer service and strong ERP/CRM knowledge required.
- Other info: Join a supportive environment with opportunities for career advancement.
The predicted salary is between 39000 - 52000 £ per year.
A global leader in industrial components seeks a Customer Service Manager in Oakham, UK, to oversee customer service, logistics, and aftersales operations. The role involves leading a multi-function team, setting service standards, and driving operational excellence.
Candidates should have experience in customer service, strong knowledge of order processing, and proficiency in ERP/CRM systems.
The position offers a salary up to £52k plus bonus and benefits.
Customer Experience & Operations Manager in Oakham employer: Bentec Services Limited (Canada)
Contact Detail:
Bentec Services Limited (Canada) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Operations Manager in Oakham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer service and operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Customer Experience & Operations Manager in Oakham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience & Operations Manager role. Highlight your experience in customer service and any relevant skills with ERP/CRM systems. We want to see how you can bring operational excellence to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service standards in the past. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and metrics where possible to demonstrate your impact in previous roles. We’re all about results, so let us know how you’ve driven success!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Bentec Services Limited (Canada)
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in relation to logistics and aftersales operations. Be ready to discuss specific examples from your past experiences where you've successfully managed customer expectations and resolved issues.
✨Familiarise Yourself with ERP/CRM Systems
Since the role requires proficiency in ERP and CRM systems, take some time to review the systems you’ve used before. If possible, research the specific systems the company uses and be prepared to explain how your experience aligns with their needs.
✨Demonstrate Leadership Skills
As a Customer Experience & Operations Manager, you'll be leading a multi-function team. Think of instances where you've successfully led a team or project, and be ready to share how you set service standards and drove operational excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's customer service philosophy, team dynamics, and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
