At a Glance
- Tasks: Lead a dynamic team in a busy furniture retail store and drive sales.
- Company: Join a friendly, customer-focused retail environment with a strong team spirit.
- Benefits: Enjoy competitive pay, bonuses, discounts, and health support services.
- Other info: Opportunities for personal growth and a commitment to inclusivity.
- Why this job: Make a real impact on customer satisfaction and business success every day.
- Qualifications: Retail experience, strong sales skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We’re looking for a motivated and customer-focused Store Manager to lead a busy retail store specialising in furniture. You’ll be responsible for driving sales, coaching and developing your team, maintaining excellent customer service standards, and ensuring the store delivers a great shopping experience every day.
What You’ll Be Doing
- Lead, motivate and develop the store team to meet and exceed sales targets while promoting a positive, customer-first culture.
- Drive upselling and add-on sales through effective coaching, product knowledge and sales techniques specific to furniture and accessories.
- Deliver outstanding customer service by ensuring team members listen to customers, understand their needs and offer tailored recommendations.
- Oversee day-to-day store operations including opening and closing procedures, visual merchandising, stock management and cash handling.
- Monitor performance metrics and use insights to set priorities, plan actions and report progress to regional management.
- Manage customer queries, feedback and complaints with empathy and professionalism to achieve excellent outcomes and maintain customer loyalty.
- Ensure the store is presented to brand standards and that health & safety and loss prevention policies are followed.
- Create rotas that balance business needs with colleague wellbeing, ensuring availability during peak times such as evenings and weekends.
What We’re Looking For
- Proven retail experience, ideally in furniture sales or a closely related category.
- Strong track record of upselling and achieving measurable sales targets.
- Excellent customer service skills with the ability to handle enquiries and resolve complaints calmly and empathetically.
- Experience of managing a team, including coaching, performance management and rostering.
- High attention to detail when it comes to presentation, stock accuracy and transactional processes.
- Clear and confident communicator, able to build relationships with customers and colleagues alike.
- Team player who supports colleagues, shares best practice and contributes to a positive working environment.
- Empathetic approach to customers and colleagues, demonstrating patience and understanding in all interactions.
- Comfortable using retail systems and basic IT tools to manage sales, stock and reporting.
Why Join Us?
You’ll lead a friendly, customer-focused store where your leadership directly influences customer satisfaction and business performance. We offer development opportunities, a supportive team environment and a range of colleague benefits designed to reward your contribution.
- Competitive salary with performance-related bonus opportunities.
- Generous colleague discount on furniture and homeware.
- Access to wellbeing and health support services.
- Learning and development programmes with internal progression opportunities.
- Pension scheme and other standard employee benefits.
Our Commitment
We welcome applicants from all backgrounds and are committed to creating an inclusive workplace. We encourage applications from everyone who meets the criteria and will consider flexible working arrangements where possible.
Store Manager Retail Stores · R4 East & West Midlands · Telford Store employer: Bensons For Beds
Join our dynamic team as a Store Manager in Telford, where you will lead a customer-centric retail environment focused on furniture sales. We pride ourselves on fostering a supportive work culture that prioritises employee development and wellbeing, offering competitive salaries, generous discounts, and comprehensive health support services. With opportunities for internal progression and a commitment to inclusivity, we are dedicated to creating a rewarding workplace for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Retail Stores · R4 East & West Midlands · Telford Store
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your retail experience and how it relates to furniture sales. Think about specific examples where you’ve driven sales or improved customer satisfaction – these stories will make you stand out.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re engaged and interested. Ask about team dynamics, store goals, or how they measure success. This not only gives you insight but also helps you assess if it’s the right fit for you.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who take the initiative. Plus, it makes it easier for us to track your application and get back to you quickly. Let’s get you that Store Manager role!
We think you need these skills to ace Store Manager Retail Stores · R4 East & West Midlands · Telford Store
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how much you love working with customers and driving sales. Share specific examples of your experience in retail, especially if it involves furniture or similar products.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to emphasise your leadership experience. Talk about how you've motivated and developed teams in the past, and any successes you've had in achieving sales targets together. We love a good success story!
Customer Service is Key:We’re all about excellent customer service, so don’t forget to mention your approach to handling customer queries and complaints. Share examples of how you've gone above and beyond to ensure customer satisfaction. This will show us that you truly understand our customer-first culture.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'upselling', 'team player', and 'visual merchandising'. This shows us that you’ve done your homework and are genuinely interested in the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Bensons For Beds
✨Know Your Furniture
Make sure you brush up on your product knowledge before the interview. Understand the different types of furniture, materials, and styles that are popular in the market. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team to exceed sales targets or improved customer service. Be ready to discuss your coaching techniques and how you handle performance management.
✨Customer Service is Key
Be prepared to talk about your approach to customer service. Think of instances where you resolved complaints or turned a negative experience into a positive one. Highlight your empathetic approach and how it contributes to customer loyalty.
✨Demonstrate Your Sales Techniques
Since upselling is crucial in this role, come equipped with examples of successful sales strategies you've implemented. Discuss how you’ve trained your team to upsell effectively and how you monitor performance metrics to drive results.
