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- Tasks: Lead and manage the Cross Dock Centre, ensuring top-notch customer service and operational efficiency.
- Company: Bensons for Beds, a century-old leader in sleep wellness.
- Benefits: Employee discounts, health cashback options, pension scheme, and career progression opportunities.
- Why this job: Be an inspirational leader in a dynamic environment focused on customer satisfaction and team development.
- Qualifications: Proven experience in logistics operations with strong leadership and communication skills.
- Other info: Join a supportive culture that values innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We\’re Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing and manufacturing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience.
Job Description
As Site Operations Manager you will take full responsibility for the successful leadership and management of the Cross Dock Centre, ensuring high levels of customer service and operational efficiency whilst maintaining a safe and legal transport operation.
The Role
As Site Operations Manager you will take full responsibility for the successful leadership and management of the Cross Dock Centre, ensuring high levels of customer service and operational efficiency whilst maintaining a safe and legal transport operation.
- Ensure a safe and legally compliant Cross Dock and Transport operation
- Exemplifies the company’s values and behaviours
- Ensure operating plans, fleet, equipment and resourcing levels meet demand
- Customer focused, ensuring all colleagues understand the impact their role has on customer service; managing performance to improve NPS.
- Ensures all operational processes are adhered to.
- Ensure operations meet and exceed defined operational metrics and standards
- Managing budget responsibility to ensure financial targets are met
- Be an inspirational leader communicating consistently and at all levels
- Provide innovative solutions to continuously improve performance
- Partner with internal stakeholders to ensure end to end Cross Dock optimisation
- Coach and mentor the team building talent and succession plans
- Ensure objective setting and performance reviews are in place for all colleagues
- Identify operational improvements and implement change effectively
What we are looking for
You will have a proven track record in a customer centric logistics operation as a Warehouse or Transport Operations Manager.
Knowledge & Skills
- An effective leader with an organised and methodical approach to leading change
- Commercially astute and can demonstrate effective budgetary management
- Can demonstrate process management skills and the implementation of continuous improvement initiatives
- Effective communication style and ability to influence at all levels
- Effective resource planning skills and the ability to improve team performance
Personal Qualities / Behaviours
- Acts in a respectful way, leads the team from the front, taking on the views of the team. Creates respectful environments that support the wider wellbeing of the team.
- Puts the customer at the heart of every process. Supports and drives processes that deliver and reward excellent customer experience and actively researches customers needs and trends
- Is colleague focused and uses a structured approach to ensure team and individual development. Creates an environment that is inclusive and engenders trust whilst actively seeking team ideas and involvement
- Embraces change and communicates said change effectively. Actively seeks challenging opportunities for themselves and others whilst creating open cultures that speak up and allow challenge
- Is resourceful and keeps up to date with industry changes acting upon them. Creates environments that allows new ideas to progress, utilising all departments and resources
- Energises by creating a positive can do environment. Uses initiative to celebrate success of individuals and teams. Is seen as a role model by their peers
- Shows determination in ensuring the team delivers to standard taking responsibility for departmental performance. Supports the department through challenges. Understands and communicates the broader company goals and objectives ensuring department alignment
- Inspires the department through great communication, leads by example and supports other departments where needed, working alongside peer group
- Ensures clear process to ensure all colleagues are included in relevant decision making. Directs the department activity and supports other departments in an inclusive fashion
What we offer
- Employee discount scheme for Bensons products
- Medicash – cashback options for Health and wellbeing services (dental, optical, virtual GP, other healthcare services and more)
- Unum Income Protection – for peace of mind if you’re off work long term due to illness
- Pension scheme – provided by Legal & General
- Discounted Gym membership
- Cycle to Work scheme
- Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you
- Enhanced maternity and adoption leave
- Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
- Learning and development programmes to gain new knowledge and skills
- Career progression – access to internal opportunities to build your career within Bensons for Beds
- Long service awards and ‘Love to Shop’ voucher rewards to spend as you like
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Site Operations Manager employer: Bensons For Beds
Contact Detail:
Bensons For Beds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bensons for Beds and understanding their values. Think about how your experience aligns with their focus on customer service and operational efficiency. Show them you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Site Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Site Operations Manager role. Highlight your leadership experience and any customer-centric achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about sleep wellness and how your background in logistics makes you the perfect candidate for our team.
Showcase Your Leadership Style: We want to know how you lead! Share examples of how you've inspired teams and improved performance in previous roles. This will help us see how you can energise our operations at Bensons.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bensons For Beds
✨Know Your Stuff
Before the interview, dive deep into Bensons for Beds' values and operations. Understand their commitment to sleep wellness and how they manage their Cross Dock Centre. This knowledge will help you align your answers with their mission and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Site Operations Manager, you'll need to demonstrate effective leadership. Prepare examples of how you've successfully led teams, managed performance, and implemented change in previous roles. Be ready to discuss how you can inspire and motivate others at Bensons.
✨Customer-Centric Mindset
Bensons places a strong emphasis on customer service. Think of specific instances where you've improved customer satisfaction or addressed customer needs in your past roles. Highlighting your customer-focused approach will resonate well with the interviewers.
✨Be Ready for Change
The logistics industry is always evolving, and so is Bensons. Prepare to discuss how you've embraced change in your previous positions and how you can contribute to continuous improvement initiatives. Show them you're adaptable and ready to tackle new challenges head-on.
