At a Glance
- Tasks: Support customers through calls, live chat, and email, turning problems into positive experiences.
- Company: Bensons for Beds, a supportive and down-to-earth team.
- Benefits: Up to 50% staff discount, performance bonuses, and career growth opportunities.
- Other info: Full training provided from day one in a fast-paced environment.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Experience in hospitality, care, or busy contact centres preferred.
The predicted salary is between 20000 - 25000 € per year.
Part Time | BONUS SCHEME | Burnley | Monday- Friday | Afternoon shifts
As a Customer Care Specialist at Bensons for Beds, you’ll be the person who turns problems into positive experiences. Whether it’s over live chat, email or phone, you’ll support customers at key moments. You won’t just follow scripts; you’ll use your initiative, work with different teams across the business, and take real ownership of each case to get the right outcome. We’re big on first-time resolution, but even bigger on doing right by the customer. If you’re someone who stays calm under pressure, listens properly, and enjoys finding solutions (even the tricky ones), you’ll fit right in.
What you’ll be doing:
- Handling a mix of customer queries and complaints across calls, live chat and email
- Taking full ownership of cases and seeing them through to resolution
- Working with other teams to solve issues quickly and effectively
- Delivering a strong service to our customers
What we’re looking for:
You might come from: Hospitality, Care, or a busy contact centre environment. What matters is that you:
- Know how to handle complaints calmly and professionally
- Can think on your feet and solve problems
- Show real empathy and understanding
- Work well in a fast-paced environment
- Bring a positive, “let’s sort it” mindset
Why Bensons?
We’ve built a supportive, down to earth team where people genuinely enjoy coming to work. You’ll get full training from day one- plus real opportunities to grow your career. And the benefits aren’t bad either: Staff discount on Bensons products- (Up to 50%!) Performance related bonus scheme Health.
Customer Service Advisor Customer Service · Customer Service · Kingsway House Customer Service [...] employer: Bensons For Beds
At Bensons for Beds, we pride ourselves on fostering a supportive and down-to-earth work environment where our Customer Care Specialists can thrive. With comprehensive training from day one, generous staff discounts, and a performance-related bonus scheme, we empower our employees to take ownership of their roles while enjoying meaningful career growth opportunities in the heart of Burnley.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Customer Service · Customer Service · Kingsway House Customer Service [...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bensons for Beds. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to stay calm under pressure and your knack for empathy. Share specific examples from your past experiences where you turned a negative situation into a positive one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Customer Service · Customer Service · Kingsway House Customer Service [...]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in handling customer queries and complaints, and show how you can bring that positive, 'let’s sort it' mindset to our team.
Showcase Your Problem-Solving Skills:In your written application, give examples of how you've tackled tricky situations in the past. We love candidates who can think on their feet and find solutions, so don’t hold back on sharing those stories!
Keep It Professional Yet Friendly:While we want to see your personality shine through, remember to keep your tone professional. A friendly approach will resonate well with us, especially since we value empathy and understanding in our customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our supportive team!
How to prepare for a job interview at Bensons For Beds
✨Know the Company
Before your interview, take some time to research Bensons for Beds. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
Since the role involves turning problems into positive experiences, prepare examples from your past where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your initiative and ownership.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says before responding. This shows that you value their input and are capable of understanding customer needs, which is crucial for a Customer Service Advisor.
✨Stay Calm Under Pressure
Be ready to discuss how you handle stressful situations. Share specific instances where you maintained composure while resolving complaints or juggling multiple tasks. This will reassure them that you can thrive in a fast-paced environment.
