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- Tasks: Help customers solve problems and create positive experiences through calls, live chat, and email.
- Company: Bensons for Beds, a supportive and down-to-earth team.
- Benefits: Up to 50% staff discount, performance bonuses, health support, and career growth.
- Other info: Enjoy a fun work environment with clear progression and recognition rewards.
- Why this job: Make a real impact by turning challenges into solutions for customers.
- Qualifications: Experience in hospitality, care, or busy contact centres preferred.
The predicted salary is between 20000 - 25000 £ per year.
Part Time | BONUS SCHEME | Burnley | Monday- Friday | Afternoon shifts
As a Customer Care Specialist at Bensons for Beds, you’ll be the person who turns problems into positive experiences. Whether it’s over live chat, email or phone, you’ll support customers at key moments. You won’t just follow scripts; you’ll use your initiative, work with different teams across the business, and take real ownership of each case to get the right outcome. We’re big on first-time resolution, but even bigger on doing right by the customer. If you’re someone who stays calm under pressure, listens properly, and enjoys finding solutions (even the tricky ones), you’ll fit right in.
What you’ll be doing:
- Handling a mix of customer queries and complaints across calls, live chat and email
- Taking full ownership of cases and seeing them through to resolution
- Working with other teams to solve issues quickly and effectively
- Delivering a strong service to our customers
What we’re looking for:
You might come from: Hospitality, Care, or a busy contact centre environment.
What matters is that you:
- Know how to handle complaints calmly and professionally
- Can think on your feet and solve problems
- Show real empathy and understanding
- Work well in a fast-paced environment
- Bring a positive, “let’s sort it” mindset
Why Bensons?
We’ve built a supportive, down to earth team where people genuinely enjoy coming to work. You’ll get full training from day one - plus real opportunities to grow your career. And the benefits aren’t bad either:
- Staff discount on Bensons products (Up to 50%)
- Performance related bonus scheme
- Health & wellbeing support (including cashback for dental, optical & more)
- Virtual GPs
- Life Assurance
- Income protection for peace of mind
- Pension scheme
- Discounted gym membership, cinema vouchers and other stores
- Cycle to Work scheme
- Buy/sell holiday scheme
- Enhanced family leave
- Ongoing learning & development
- Clear career progression opportunities
- Recognition rewards & long service perks
- Free on-site parking
If you want a role where you’re trusted, supported, and actually make an impact - Apply now.
Customer Service Advisor Customer Service · Customer Service · Kingsway House Customer Service [...] in Burnley employer: Bensons For Beds
Contact Detail:
Bensons For Beds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Customer Service · Customer Service · Kingsway House Customer Service [...] in Burnley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bensons for Beds. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves handling customer queries and complaints, think of examples from your past where you've turned a tricky situation into a positive outcome. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your empathy! In customer service, understanding the customer's feelings is key. During your interview, demonstrate how you listen and respond to customers' needs. This will highlight your ability to handle complaints calmly and professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Bensons for Beds. Let’s get you that job!
We think you need these skills to ace Customer Service Advisor Customer Service · Customer Service · Kingsway House Customer Service [...] in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling complaints and providing solutions, as this is key to what we’re looking for at Bensons.
Showcase Your Skills: Use specific examples to demonstrate your problem-solving abilities and calmness under pressure. We want to see how you’ve turned tricky situations into positive outcomes in your previous roles.
Be Personable: Remember, we’re all about empathy and understanding. Let your personality shine through in your application. Show us that you’re not just a list of qualifications, but someone who genuinely cares about customer experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Bensons for Beds.
How to prepare for a job interview at Bensons For Beds
✨Know the Company Inside Out
Before your interview, take some time to research Bensons for Beds. Understand their values, mission, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about potential customer queries or complaints you might encounter as a Customer Care Specialist. Prepare examples of how you would handle these situations, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the role.
✨Showcase Your Empathy
During the interview, highlight your ability to empathise with customers. Share specific examples from your past experiences where you turned a negative situation into a positive one. This aligns perfectly with Bensons' focus on first-time resolution and doing right by the customer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.