At a Glance
- Tasks: Support customers through calls, live chat, and email, turning problems into positive experiences.
- Company: Bensons for Beds, a supportive and down-to-earth team.
- Benefits: Up to 50% staff discount, performance bonuses, health support, and career growth opportunities.
- Other info: Full training provided with clear career progression and recognition rewards.
- Why this job: Make a real impact by solving customer issues and enhancing their experience.
- Qualifications: Calm under pressure, problem-solving skills, and a positive mindset.
The predicted salary is between 22000 - 26000 € per year.
As a Customer Care Specialist at Bensons for Beds, you’ll be the person who turns problems into positive experiences. Whether it’s over live chat, email or phone, you’ll support customers at key moments. You won’t just follow scripts; you’ll use your initiative, work with different teams across the business, and take real ownership of each case to get the right outcome. We’re big on first-time resolution, but even bigger on doing right by the customer. If you’re someone who stays calm under pressure, listens properly, and enjoys finding solutions (even the tricky ones), you’ll fit right in.
What you’ll be doing:
- Handling a mix of customer queries and complaints across calls, live chat and email
- Taking full ownership of cases and seeing them through to resolution
- Working with other teams to solve issues quickly and effectively
- Delivering a strong service to our customers
What matters is that you:
- Know how to handle complaints calmly and professionally
- Can think on your feet and solve problems
- Show real empathy and understanding
- Work well in a fast-paced environment
- Bring a positive, “let’s sort it” mindset
Why Bensons?
We’ve built a supportive, down to earth team where people genuinely enjoy coming to work. You’ll get full training from day one and real opportunities to grow your career. And the benefits aren’t bad either:
- Staff discount on Bensons products (Up to 50%)
- Performance related bonus scheme
- Health & wellbeing support (including cashback for dental, optical & more)
- Virtual GPs
- Life Assurance
- Income protection for peace of mind
- Pension scheme
- Discounted gym membership, cinema vouchers and other stores
- Cycle to Work scheme
- Buy/sell holiday scheme
- Enhanced family leave
- Ongoing learning & development
- Clear career progression opportunities
- Recognition rewards & long service perks
- Free on-site parking
If you want a role where you’re trusted, supported, and actually make an impact - Apply now.
Customer Service Advisor in Burnley employer: Bensons For Beds
At Bensons for Beds, we pride ourselves on fostering a supportive and down-to-earth work environment where our Customer Service Advisors can thrive. With comprehensive training, clear career progression opportunities, and a range of benefits including a performance-related bonus scheme and health & wellbeing support, we ensure our employees feel valued and empowered to make a real impact. Join us in Burnley, where your initiative and problem-solving skills will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bensons for Beds' social media and website. Understanding their values will help you connect better during the conversation.
✨Tip Number 2
Practice your problem-solving skills! Think of examples where you've turned a negative situation into a positive one. This will show that you can handle customer complaints like a pro.
✨Tip Number 3
Be ready to showcase your empathy! During the interview, demonstrate how you listen to customers and understand their needs. This is key for a Customer Service Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Advisor in Burnley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who can connect with customers, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your experience in handling customer queries and complaints, and give examples of how you've turned tricky situations into positive outcomes. This will show us that you understand what we're looking for!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re busy too, and a well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Bensons For Beds
✨Know the Company Inside Out
Before your interview, take some time to research Bensons for Beds. Understand their values, products, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Think about potential customer queries or complaints you might encounter as a Customer Service Advisor. Prepare examples of how you would handle these situations, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your initiative and readiness for the role.
✨Showcase Your Empathy
During the interview, highlight your ability to empathise with customers. Share specific examples from your past experiences where you turned a negative situation into a positive one. This will resonate well with the interviewers, as they value a 'let’s sort it' mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and career progression. This shows that you’re not just interested in the job, but also in growing with the company and contributing positively to the team.
