At a Glance
- Tasks: Lead a team to deliver outstanding customer service and drive store performance.
- Company: Join a leading sleep wellness brand with a supportive culture.
- Benefits: Uncapped commission, health perks, employee discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for growth in a dynamic retail environment.
- Why this job: Kickstart your leadership journey while helping customers find their perfect sleep solutions.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Store Manager in your local store, we want your product knowledge and ability to engage with customers and your team to drive your store’s performance. You’ll be on the shop floor and help our customers to find Sleep wellness ™ with the right sleep products, but we also want you to support the team in store by being a role model for our consultants. This means that our unique sleepPRO™ technology won’t be the only one making sure that both customers and colleagues get the best night’s sleep!
We’ll make sure that you’re fully trained for the job and for supporting your Store Manager in theirs because we relax when we know you’re set up for success. If this is your first step into leadership, or the next move in your management career, we’ll be like our mattresses and provide ongoing support (and training) so you can build your dream career.
We want our stores to be somewhere our teams can be proud of, and to show off our products, so you’ll lead your team to get stuck in, move product around, and maintain the standards that create the best sleeping experiences! Our customers are in when they’re free to shop, so we’re talking evenings, weekends and bank holidays, this is where you’ll be able to make the most of our fantastic, uncapped commission structure, so it’ll be essential for you to be available to take those opportunities while finding the right work/life balance.
What we’re dreaming of seeing: We’re looking for someone who can lead and motivate a team to bring out the best in them, and can embed our values of being devoted, driven and daring! We know you’re up for delivering fantastic customer service, ensuring our customers have an outstanding store experience. You’ll challenge yourself and your team to be adaptable and to identify and capitalise on your strengths to make your store a success.
The cool side of the pillow (our benefits): We know you’ll work hard to drive your store’s performance, so as well as your base salary and OTE based on your targets, there’s no upper limit to what you can earn beyond that. There’s also monthly store bonus potential when your store achieves its target!
- Health and Wellbeing: Medicash - cashback options for Health and Wellbeing services, Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics), BUPA Private Healthcare & Life Assurance
- Financial: Unum Income Protection - for peace of mind if you’re off work long term due to illness, Pension scheme – provided by Legal & General
- Discounts: Employee discounts for Bensons products up to 50%, Gym membership, Cycle to Work scheme
- Leave: Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you, Enhanced maternity and adoption leave
- Your Career: Learning and development programmes to expand your knowledge and skills, access to internal opportunities to progress your career at Bensons for Beds (qualifying periods apply)
Assistant Manager employer: Bensons For Beds
At Bensons for Beds, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Located in Huntingdon, our work culture fosters collaboration and innovation, providing ample opportunities for learning and development, including graduate training and clear progression pathways. With competitive benefits such as a generous employee discount scheme, a robust pension plan, and hybrid working options, we ensure that our team members can thrive both personally and professionally while contributing to our mission of delivering the best night's sleep.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bensons For Beds, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bensons For Beds!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bensons For Beds, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bensons For Beds and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bensons For Beds that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bensons For Beds
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
