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For Companies At a Glance
- Tasks: Manage calls, log notes, and handle administrative duties in a fast-paced environment.
- Company: Join Bensons for Beds, a leading bed retailer with a focus on sleep wellness.
- Benefits: Enjoy employee discounts, health cashback options, and career progression opportunities.
- Why this job: Make a real impact by resolving customer complaints and improving service standards.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Part-time role with flexible hours and a supportive team culture.
Admin Assistant | Ayr | Part Time (20 hours per week)| £13,405.60 | 3 month Contract
The Role
We area looking for an admin assistant to respond to calls and correspondence, accurately log notes following contact and manage and action administrative duties in line with the business standards.
Working Hours : 20 hours per week
Your role will involve:
- To resolve complaints to a high standard providing detailed notes
- To be bold enough to make decisions and take ownership when resolving customer complaints
- To complete various management reports
- To communicate with stores, DC’s and suppliers regarding required information and changes to procedures
- To achieve targets and KPIs as set by the Leadership Team and Managers
- To uphold company policies and procedures wherever possible
The Skills
- Excellent verbal and written communication skills
- Ability to maintain calm under pressure
- Experience with all Microsoft office packages
- Customer service experience
- Previous experience with complaint handling is desirable
The Benefits
In return for your contribution to the team’s performance, we offer a competitive base salary plus all these extra benefits:
- Employee discount scheme for Bensons products
- Medicash – cashback options for Health and wellbeing services (dental, optical, virtual GP, other healthcare services and more)
- Unum Income Protection – for peace of mind if you’re off work long term due to illness
- Pension scheme – provided by Legal & General
- Discounted Gym membership
- Cycle to Work scheme
- Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you
- Enhanced maternity and adoption leave
- Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
- Learning and development programmes to gain new knowledge and skills
- Career progression – access to internal opportunities to build your career within Bensons for Beds
- Long service awards and ‘Love to Shop’ voucher rewards to spend as you like
(qualifying periods and terms apply)
About Bensons for Beds
We\’re Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing and manufacturing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission of being the market leading bed retailer with a strong omnichannel presence.
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Admin Assistant Warehouse & Logistics · Warehouse & Distribution · Ayr DC employer: Bensons For Beds
Contact Detail:
Bensons For Beds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Assistant Warehouse & Logistics · Warehouse & Distribution · Ayr DC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bensons for Beds. Understand their values and mission around Sleep Wellness. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to admin roles and customer service. Think about how you’ve handled complaints in the past and be ready to share those experiences. We want to hear your stories!
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart can make a great first impression. It shows you’re serious about the role and respect the opportunity to meet the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Admin Assistant role.
We think you need these skills to ace Admin Assistant Warehouse & Logistics · Warehouse & Distribution · Ayr DC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Admin Assistant role. Highlight your experience with customer service and complaint handling, as these are key skills we're looking for!
Show Off Your Communication Skills: Since excellent verbal and written communication is a must, don’t shy away from showcasing your ability to communicate clearly. Use examples from your past experiences to demonstrate this in your application.
Be Bold and Take Ownership: We love candidates who can take charge! If you have examples of times when you made decisions or resolved issues independently, make sure to include those in your application to show us your proactive attitude.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on board with our team at Bensons for Beds!
How to prepare for a job interview at Bensons For Beds
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Assistant role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like handling complaints and managing reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved customer complaints or collaborated with teams. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially regarding complaint resolution. Prepare by thinking through potential scenarios and your approach to resolving them. This will not only show your problem-solving skills but also your ability to take ownership, which is a key requirement for the role.
✨Demonstrate Your Tech Savviness
As the role requires experience with Microsoft Office packages, be ready to discuss your proficiency with these tools. You might even want to mention any specific projects where you used Excel for reporting or Word for documentation. This will reassure the interviewers that you have the necessary skills to hit the ground running.