At a Glance
- Tasks: Help customers solve their queries and complaints through live chat, emails, and calls.
- Company: Join a dynamic team at Bensons for Beds in Huncoat, Lancashire.
- Benefits: Enjoy competitive salary, employee discounts, health cashback, and career progression.
- Other info: Full training provided with opportunities for career growth and recognition rewards.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
The predicted salary is between 26739 - 32000 £ per year.
This role may also be known as a Customer Solution Specialist, Complaints Handler, Customer Resolution Executive or Customer Care Specialist. We are currently looking for customer focused problem solvers to come and join the team at our Customer Services offices in Huncoat, Lancashire! As a Customer Service Advisor, you will handle a range of queries and complaints across multiple channels including live chat, emails and inbound calls.
Working as a part of our highly driven team, you will make a real difference and valued contribution to our customer experience, focusing on providing solutions on the customer's first call where possible and ensuring we achieve our agreed service levels. You will use your initiative, thinking outside the box and liaising with other Bensons departments to find solutions, taking ownership of cases to ensure that all customer queries are resolved to a high standard. Demonstrating empathy, adaptability and a positive 'can-do' attitude whilst troubleshooting the issue, ensuring that you deliver impeccable customer service and consistently delight our customers in all interactions.
We have an engaging team and working environment and we are ready to welcome new colleagues to the team! Full training is provided to ensure you have the knowledge and skills to be successful in the role.
Skills Needed:- Previous experience in a Customer Service setting. This does not need to be in a contact centre; we are looking for people from a range of backgrounds including the care sector, hospitality, retail and obviously contact centres.
- Previous complaint handling experience with the ability to explain the situation & resolution in a balanced manner, always remaining calm and professional.
- Strong problem-solving skills with the ability to think outside the box and use your own initiative.
- Positive attitude with the ability to adapt to change.
- Ability to show genuine empathy to our customers and understand their queries.
- Ability to work at pace and under pressure, meeting agreed targets and timelines.
- Ability to use Microsoft packages including Excel and Outlook.
Our Benefits:
- Employee discount scheme for Bensons products.
- Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more).
- Unum Income Protection - for peace of mind if you're off work long term due to illness.
- Pension scheme.
- Discounted Gym membership.
- Cycle to Work scheme.
- Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you.
- Enhanced maternity and adoption leave.
- Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics).
- Learning and development programmes to gain new knowledge and skills.
- Career progression - access to internal opportunities to build your career within Bensons for Beds.
- Long service awards and 'Love to Shop' voucher rewards to spend as you like.
- Free on-site parking.
- Recognition incentives.
Customer Service Advisor Customer Service Customer Service Kingsway House Customer Service ... in Accrington employer: Bensons For Beds
At Bensons for Beds, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Located in Huntingdon, our work culture fosters collaboration and innovation, providing ample opportunities for learning and development, including graduate training and clear progression pathways. With competitive benefits such as a generous employee discount scheme, a robust pension plan, and hybrid working options, we ensure that our team members can thrive both personally and professionally while contributing to our mission of delivering the best night's sleep.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Customer Service Customer Service Kingsway House Customer Service ... in Accrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bensons For Beds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bensons For Beds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Customer Service Customer Service Kingsway House Customer Service ... in Accrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bensons For Beds:Your cover letter is your chance to shine! Tell us why you want to work at Bensons For Beds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bensons For Beds!
How to prepare for a job interview at Bensons For Beds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
