Admin Supervisor – Maternity Cover
Location: Ayr
Hours: Full-Time, 40 hours per week
Contract: Fixed-Term Maternity Cover
About the Role
We're looking for an experienced Administration Supervisor to join our Ayr Distribution Centre. This is a predominantly office-based leadership role where you'll oversee a team responsible for customer administration, stock control processes, and operational support across the network. The role combines team leadership, customer service excellence, and administration management to help deliver a first-class customer experience.
If you're a people-focused leader who enjoys managing administrative operations, supporting customers, and driving team performance, we'd love to hear from you.
Key Responsibilities
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Leading, coaching and developing a team of administration and stock colleagues.
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Ensuring customer delivery administration is completed accurately and efficiently.
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Supporting the delivery of a positive customer experience across the network.
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Managing workload priorities and providing day-to-day guidance to the team.
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Monitoring the admin of stock accuracy and assisting with investigations where discrepancies occur.
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Producing reports and analysing operational data to identify improvement opportunities.
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Working closely with warehouse, transport and customer service teams to resolve issues.
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Supporting performance reviews, coaching conversations and colleague development.
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Driving high standards, continuous improvement and a "right first time" approach across the department.
What We're Looking For
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Previous experience in a supervisory or team leadership role.
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Strong customer service background with experience managing customer queries, complaints or service-related issues.
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Excellent communication skills, both written and verbal.
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Experience managing workloads and supporting team performance.
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Strong investigation and problem-solving skills with the ability to identify root causes and implement solutions.
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Ability to build positive working relationships across multiple departments.
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A proactive and organised approach with strong attention to detail.
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Logistics, warehouse or distribution experience would be advantageous but is not essential.
What's in it for You?
You'll have the opportunity to make a real impact on operational performance, inventory accuracy, and customer satisfaction while developing your leadership skills within a supportive and fast-paced logistics environment. We're looking for someone who leads by example, embraces change, and is passionate about developing both people and processes.
Our Benefits
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Generous colleague discount on Bensons for Beds products.
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Access to the Medicash healthcare cash plan.
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Opportunities for career development and progression.
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A supportive and collaborative team environment.
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Access to a range of employee wellbeing initiatives.
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Company pension scheme.
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Holiday entitlement.
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The opportunity to be part of a business that values teamwork, development, and continuous improvement.
Admin Supervisor in Ayr employer: Bensons for Beds Careers
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