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For Companies At a Glance
- Tasks: Support end-users, manage IT infrastructure, and ensure smooth operation of services.
- Company: Dynamic global company with a fun and inclusive culture.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Why this job: Join a collaborative team and make a real impact in IT service operations.
- Qualifications: Experience in IT support, troubleshooting, and cloud services.
- Other info: Enjoy a vibrant studio environment with social activities and career development.
The predicted salary is between 36000 - 60000 £ per year.
The IT Service Operations Analyst - EMEA will collaborate closely with the third-party 1st line support team to provide end-user support, manage on-premise infrastructure, and administer cloud computing services. This role will play a crucial part in ensuring the smooth operation of IT services, resolving incidents, and maintaining a high level of user satisfaction.
About You – Skills & Experience Required
- Essential Technical Skills:
- Proficiency in infrastructure, server, and maintenance activities (Server 2016, 2020) and Hyper-V environments.
- Strong troubleshooting skills for infrastructure and networks.
- Networking experience, including Routers, Switches, Firewalls, and VPNs.
- Knowledge of security technologies, including Anti-Virus, Email and Web filtering, and Security Incident Event Monitoring systems.
- Demonstrable understanding of IT security and compliance.
- Desktop Support experience with Windows 10 and 11.
- Experience with Azure and Active Directory environments.
- Familiarity with O365 collaboration tools and mail.
- Experience in macOS MacBook support and troubleshooting, including Kandji MDM platform.
- Knowledge of VMware (VDI) technology.
- Experience with Cloud Storage (Panzura).
- Familiarity with cybersecurity concepts and tools.
- Experience with event management and monitoring tools.
- Background in CAD/design applications support.
- "Customer first" attitude, with a commitment to delivering tasks on time and to a high standard.
- Ability to work both independently and as part of a larger team.
- Effective communication skills.
- Self-motivated and adept at problem-solving.
- Willingness to take on responsibility.
- Frequent travel to offices in the UK.
- Occasional need to work outside of normal office hours, including weekends, to support planned system maintenance activities.
What We Can Offer You
- Competitive salary, dependent on experience.
- Agile working with the option of three days in the studio and two working from home.
- Opportunities to learn and grow within a fast-paced, global company.
- A fun, inclusive and collaborative studio environment with an active calendar of social activities.
- 22 days annual leave with the option to buy more.
- A range of benefits including private medical/life insurance and pension.
Role Responsibilities
- Key Responsibilities
- End-User Support: Assist end-users with hardware and software applications. Troubleshoot physical and virtual desktop and system issues, diagnosing and resolving hardware/software incidents and problems.
- IT Service Operation: Participate in IT Service Operation processes, including Incident Management, Request Management, Problem Management, Change Management, and Access Management.
- External Partner Collaboration: Collaborate with external partners, such as Managed Service Providers (MSPs) and application vendors, to manage incident, request, and change management activities.
- Security Monitoring: Monitor IT security-related incidents and alerts, investigating, resolving, or escalating as per defined protocols using third-party tools and providers.
- Infrastructure And Cloud Support: Provide support and operational responsibilities for on-premise infrastructure. Administer Microsoft 365, Azure, and cloud tools/services. Manage information systems, including Oracle, SharePoint, and Teams. Support core CAD/design applications, including Autodesk products, Rhino, and Sketchup. Manage Zoom video conferencing and telephony systems.
- Asset Management: Oversee asset management activities, including laptops and mobile devices.
- User Onboarding And Offboarding: Handle user onboarding and offboarding processes.
- P1 Alert Response: Respond promptly to Priority 1 (P1) alerts.
- Lifecycle Activities: Participate in other IT Service lifecycle stages, such as Service Transition and Continuous Service Improvement activities.
IT Service Operations Analyst employer: Benoy
Contact Detail:
Benoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Operations Analyst
✨Tip Number 1
Network your way to success! Reach out to current employees in the IT field, especially those working in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project that highlights your troubleshooting abilities and experience with cloud services. This can be a great conversation starter during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you can demonstrate your 'customer first' attitude and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Operations Analyst role. Highlight your experience with server maintenance, troubleshooting skills, and any relevant cloud computing knowledge. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don't forget to mention your 'customer first' attitude and commitment to high standards – we love that!
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially in areas like Azure, Active Directory, and networking. We’re keen on seeing your proficiency in these areas, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Benoy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server environments, especially Server 2016 and 2020, as well as Hyper-V. Be ready to discuss your troubleshooting experiences with infrastructure and networks, including routers, switches, and firewalls.
✨Show Off Your Customer Service Skills
Since this role is all about end-user support, prepare examples that showcase your 'customer first' attitude. Think of times when you went above and beyond to resolve an issue or improve user satisfaction.
✨Familiarise Yourself with Cloud Services
Get comfortable talking about Azure, Microsoft 365, and any cloud tools you've used. Be prepared to explain how you've administered these services in past roles and how you can apply that experience here.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice articulating your thought process when responding to incidents or managing changes, as this will demonstrate your ability to think on your feet.
