Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Services Team with customer service and administration tasks.
- Company: Join Bennie Equipment, a family-run business with over 80 years of experience.
- Benefits: Competitive salary, career development opportunities, and bring your dog to work!
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Make a real difference in customer satisfaction while growing your skills.
- Qualifications: Strong communication and organisational skills; experience in service industry is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, supplying a complete range of materials handling, powered access, cleaning equipment and much more across the United Kingdom. As an employee in a family business, you will be working in a close-knit team environment with our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 80 years ago.
Working Hours: Monday to Friday, 40 hours per week, flexible hours between 07:00 and 18:00. Additional hours may be required for the proper performance of your duties.
Job Role/Description: An exciting position has arisen for a Service Administrator to support and assist the Services Team with the requirements for our long-existing and new clients with the material handling machinery we sell and hire, alongside our field engineers.
Responsibilities:
- Work on the services desk striving to exceed customer expectations.
- Ensure that all service-related administration is accurate and completed in a timely manner.
- Raise quotes and issue invoicing for works completed.
- Liaise with and schedule work for our engineers.
- Build effective customer relationships and resolve customer issues promptly and effectively.
- Adhere to and promote compliance with current H&S legislation and company-specific health, safety and environmental policies and procedures.
- Be compliant in the usage of our service ERP system, actively engage with process improvement work and support the development of our system.
The above list of responsibilities is not exclusive or exhaustive; the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post, as well as other duties relevant to their experience.
Requirements:
- Customer focused with administration and organisation skills.
- Excellent telephone and face-to-face communication skills.
- Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean).
- Previous experience in the service industry would be advantageous but not essential.
What We Offer:
- Remuneration: We offer a competitive salary.
- Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
- Pets: Office-based employees are invited to bring their well-behaved dogs to the office.
- Finally: Our long-standing family tradition of giving staff a Christmas turkey.
Service Administrator employer: Bennie Group
Contact Detail:
Bennie Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the materials handling industry. A personal recommendation can go a long way in landing that Service Administrator role.
✨Tip Number 2
Prepare for the interview by researching Bennie Equipment and understanding their services. Show us you’re genuinely interested in the company and how you can contribute to the team. Tailor your answers to reflect our values and customer-focused approach.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with clients and engineers, being articulate and confident is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically to the Service Administrator role. Highlight your customer service skills and any relevant experience you have in administration or the service industry. We want to see how you can fit into our close-knit team!
Show Off Your Skills: In your CV, don’t just list your previous jobs; showcase your skills! Mention your proficiency with Microsoft packages and any ERP/CRM systems you've used. We love seeing candidates who can hit the ground running and contribute to our process improvement efforts.
Be Clear and Concise: Keep your CV and cover letter clear and to the point. Use bullet points for easy reading and ensure there are no typos or grammatical errors. We appreciate attention to detail, especially since you'll be handling important service-related administration!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Bennie Group
✨Know the Company Inside Out
Before your interview, take some time to research Bennie Equipment. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their family business.
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be on the front line dealing with customers. Prepare examples from your past experiences where you've gone above and beyond to meet customer expectations. This will demonstrate your commitment to excellent service and your ability to build effective relationships.
✨Familiarise Yourself with Relevant Software
Since the role involves using ERP/CRM systems, brush up on your knowledge of software like Sage or Protean. If you have experience with similar systems, be ready to discuss how you used them to improve processes or enhance customer interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company values, and opportunities for development. This shows that you're not just looking for any job, but that you're keen on growing with Bennie Equipment.