At a Glance
- Tasks: Support the Services Team with customer queries and administration tasks.
- Company: Join a family-run business with a strong tradition of employee care.
- Benefits: Competitive salary, career development opportunities, and a festive turkey gift.
- Other info: Monday to Friday role with potential for personal growth.
- Why this job: Be part of a dynamic team and make a real difference for clients.
- Qualifications: Good communication skills and basic IT knowledge; training provided.
The predicted salary is between 30000 - 40000 £ per year.
An exciting position has arisen for a Service Administrator to support and assist the Services Team with the requirements for our long existing, and new clients with the material handling machinery we sell and hire, alongside our field engineers.
Responsibilities
- Answering telephones and directing calls
- Helping customers with their queries
- Dealing with customers that may come in and visit
- Keeping workspace clean and tidy
- Unpacking of parts and booking delivery notes in
- Putting stock away
- Liaise with other branches as and when required
- Any other requests/tasks to suit the need of the business
Service
- Raising jobs on Protean when required, making sure that all information is on the job.
- Maintaining communication with customers via telephone and e-mail when required
- E-mailing the customer with engineers’ worksheets/service & examination reports.
Driver Training
- Administer the driver training process
- Liaise with customers to find out their requirements
- Liaise with the driver trainers to make customer bookings and confirm diary
- Create training packs for the driver trainer
- Process and invoice the completed training by producing the certificates
- Making sure that all driver training reference material is all up to date in liaison with driver training body
- Generate and handle new bookings
Skills Required
- Good communication and interpersonal skills
- Good IT skills with knowledge of Microsoft Word/Excel/Outlook
- Carries out work with accuracy, efficiency and with an eye for detail
- Be able to work well in a team
- Protean knowledge – training will be given
The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.
Customer focused with administration and organization skills
Excellent telephone and face to face communication skills
Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean)
Previous experience in the service industry would be advantageous but not essential.
What We Offer
- Remuneration: We offer a competitive salary
- Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
- Finally, our long-standing family tradition, of giving staff a Christmas turkey
Working Hours
Monday to Friday 40 hours per week, hours 08:30 and 17:00 – You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.
Service Administrator Milton Keynes employer: Bennie Group
At Bennie, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and communication. Located in Milton Keynes, our Service Administrator role provides opportunities for personal and professional growth, with a commitment to employee development and a competitive salary. Join us and enjoy unique benefits like our long-standing tradition of providing staff with a Christmas turkey, all while contributing to a company that prioritises customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bennie Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bennie Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bennie Group:Your cover letter is your chance to shine! Tell us why you want to work at Bennie Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bennie Group!
How to prepare for a job interview at Bennie Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
