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- Tasks: Support the Services Team and exceed customer expectations in a dynamic environment.
- Company: Join Bennie Equipment, a family-run business with over 80 years of experience.
- Benefits: Competitive salary, career development opportunities, and bring your dog to work!
- Other info: Flexible working hours and a supportive team culture await you!
- Why this job: Make a real impact while building strong customer relationships and enhancing your skills.
- Qualifications: Strong communication and organisational skills; experience in service industry is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, supplying a complete range of materials handling, powered access, cleaning equipment and much more across the United Kingdom. As an employee in a family business, you will be working in a close-knit team environment with our employees at the centre of everything we do.
Working Hours: Monday to Friday 40 hours per week, flexible hours between 07:00 and 18:00 – additional hours may be required for the proper performance of your duties.
An exciting position has arisen for a Service Administrator to support and assist the Services Team with the requirements for our long existing and new clients with the material handling machinery we sell and hire, alongside our field engineers.
Responsibilities:- Work on the services desk striving to exceed customer expectations.
- Ensure that all service-related administration is accurate and completed in a timely manner.
- Raise quotes and issue invoicing for works completed.
- Liaise with and schedule work for our engineers.
- Build effective customer relationships and resolve customer issues promptly and effectively.
- Adhere to and promote compliance with current H&S legislation and company specific health, safety and environmental policies and procedures.
- Be compliant in the usage of our service ERP system, and actively engage with process improvement work and support the development of our system.
The above list of responsibilities is not exclusive or exhaustive; the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post, as well as other duties relevant to their experience.
Requirements:- Customer focused with administration and organisation skills.
- Excellent telephone and face-to-face communication skills.
- Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean).
- Previous experience in the service industry would be advantageous but not essential.
- Competitive salary.
- Commitment to investing in our people and enabling your progression at Bennie.
- Office based employees are invited to bring their well-behaved dogs to the office.
- Long-standing family tradition of giving staff a Christmas turkey.
Service Administrator in Milton Keynes employer: Bennie Group
Contact Detail:
Bennie Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend having a few examples ready that showcase your skills and how they relate to the Service Administrator role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Administrator in Milton Keynes
Some tips for your application 🫡
Craft a Personalised Covering Letter: When writing your covering letter, make sure to tailor it specifically to the Service Administrator role. Highlight your relevant skills and experiences that align with what we’re looking for at Bennie Equipment.
Show Off Your Customer Focus: Since this role is all about exceeding customer expectations, don’t forget to mention any previous experience you have in customer service. We want to see how you’ve built relationships and resolved issues effectively.
Keep It Professional Yet Friendly: While we love a good chat, remember that your CV and covering letter should maintain a professional tone. Use clear language and structure your documents well to make it easy for us to read.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure to double-check your documents before sending them off to careers@bennie.co.uk. We can’t wait to hear from you!
How to prepare for a job interview at Bennie Group
✨Know the Company Inside Out
Before your interview, take some time to research Bennie Equipment. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in being part of their close-knit team.
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be on the front line dealing with clients. Prepare examples from your past experiences where you've exceeded customer expectations or resolved issues promptly. This will demonstrate your ability to build effective customer relationships.
✨Familiarise Yourself with Relevant Software
Since the role involves using ERP systems, brush up on your knowledge of software like Sage or Protean. If you have experience with similar systems, be ready to discuss how you used them to improve processes or efficiency in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company values, or opportunities for development. This shows that you're not just interested in the job, but also in how you can grow within the company.