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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, one of the UK's largest veterinary service providers.
- Benefits: Generous leave, staff discounts, and mental health support.
- Why this job: Make a difference in pets' lives while developing your career.
- Qualifications: Receptionist experience is essential; veterinary knowledge is a bonus.
- Other info: Supportive team environment with clear career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Bennett-Williams Vets.
Location: Gaerwen, Anglesey
Contract: Permanent, Full-time
Hours: 40 hours per week
Shift Pattern: Monday - Friday between the hours of 08.00 - 19.00, with a 1:4 share in the Saturday 09.00 - 13.00 rota
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Veterinary Receptionist in Gaerwen employer: Bennett Williams Vets
Contact Detail:
Bennett Williams Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Gaerwen
✨Tip Number 1
Get to know the practice! Before your interview, check out Bennett-Williams Vets online. Familiarise yourself with their services and values so you can show your passion for pets and how you fit into their team.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Veterinary Receptionist, like handling phone calls or dealing with distressed pet owners. This will help you feel more confident and prepared during the real deal.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've provided excellent customer service in the past. Highlight your empathy and communication skills, as these are key in making clients feel welcome.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you're serious about joining our team at CVS. Don’t miss out on this opportunity to work with fellow animal lovers!
We think you need these skills to ace Veterinary Receptionist in Gaerwen
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your enthusiasm for making pets a priority. We want to see that you genuinely care about the furry friends we serve.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any relevant skills that match the job description. We appreciate when applicants take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to easily understand your qualifications and why you’d be a great fit for our team at Bennett-Williams Vets!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CVS!
How to prepare for a job interview at Bennett Williams Vets
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client. This will highlight your ability to create a warm and welcoming environment.
✨Practice Your Communication
Since you'll be the first point of contact for clients, practice clear and empathetic communication. Role-play common scenarios with a friend, like answering phone calls or dealing with distressed pet owners, to build your confidence.
✨Familiarise Yourself with the Practice
Take some time to explore Bennett-Williams Vets online. Understanding their values, services, and team can help you tailor your answers during the interview and show that you're genuinely interested in being part of their team.