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- Tasks: Lead a dynamic team to create a five-star guest experience at a prestigious corporate location.
- Company: Join Bennett Hay, a leader in hospitality known for exceptional service and a vibrant work culture.
- Benefits: Enjoy 23 days holiday, health cash plan, Cycle to Work scheme, and a lively social events calendar.
- Why this job: Shape memorable guest interactions and be the face of hospitality in a premium environment.
- Qualifications: Proven experience in guest services, strong leadership skills, and excellent communication abilities required.
- Other info: This is a full-time, mid-senior level role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Holiday Entitlement: 23 days (rising to 25 days after 2 years’ service) plus public holidays.
About the Role
We are looking for an enthusiastic and dynamic Guest Experience Manager to lead reception and guest experience services at a prestigious corporate location near St Paul’s. This is a high-profile opportunity to shape a five-star guest experience, lead a talented team, and champion service excellence in a premium front-of-house environment. As the on-site leader for guest services, you’ll be the face of hospitality—managing the reception experience, coordinating meeting room support, and ensuring every guest interaction is polished and memorable.
Key Responsibilities
- Lead and motivate the Guest Experience team to deliver exceptional front-of-house service.
- Provide hands-on support during peak hours, personally greeting and escorting guests.
- Manage the reception area and all guest touchpoints, ensuring seamless service delivery.
- Oversee the booking, coordination, and set-up of meeting rooms, including hospitality requirements.
- Act as the on-site Bennett Hay ambassador, presenting service improvements and innovations to the client.
- Handle HR responsibilities for the team, including scheduling, payroll, performance appraisals, and training.
- Maintain service excellence through attention to detail and proactive problem-solving.
- Liaise with clients and service partners to ensure smooth day-to-day operations.
- Uphold and model Bennett Hay’s high standards of personal presentation and guest engagement.
What We’re Looking For
- Proven experience delivering world-class reception and guest services.
- Experience in a premium corporate, hospitality, or five-star environment preferred.
- A natural leader with the ability to inspire high performance and uphold service standards.
- Strong administrative and organisational skills, including calendar and resource coordination.
- Excellent verbal and written communication skills.
- Confident using IT systems and tools to manage tasks and support team operations.
- A proactive and professional presence with impeccable personal presentation.
Benefits include:
- 23 days holiday per year (rising to 25 after 2 years’ service) plus public holidays.
- Health cash plan.
- Cycle to Work scheme.
- Pension and life assurance.
- Access to a vibrant colleague social events calendar.
Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on site and prefer emails.
Corporate Reception Manager employer: Bennett Hay
Contact Detail:
Bennett Hay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Reception Manager
✨Tip Number 1
Familiarise yourself with the company culture and values of Bennett Hay. Understanding their commitment to service excellence will help you align your approach during interviews and demonstrate that you're a perfect fit for their team.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to deliver exceptional guest services. Highlighting these instances will illustrate your capability to manage a high-performing team effectively.
✨Tip Number 3
Network with current or former employees of Bennett Hay, if possible. They can provide valuable insights into the interview process and what the company truly values in a Corporate Reception Manager.
✨Tip Number 4
Stay updated on industry trends in hospitality and guest services. Being knowledgeable about the latest innovations and best practices will not only impress during interviews but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Corporate Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception and guest services, particularly in premium corporate or hospitality environments. Use specific examples to demonstrate your leadership skills and ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of leading a guest experience team and your commitment to service excellence.
Highlight Key Skills: In your application, emphasise your strong administrative and organisational skills, as well as your excellent verbal and written communication abilities. These are crucial for managing the reception area and liaising with clients.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've proactively solved problems in previous roles. This will demonstrate your ability to maintain service excellence and handle challenges effectively.
How to prepare for a job interview at Bennett Hay
✨Showcase Your Leadership Skills
As a Corporate Reception Manager, you'll need to lead and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've inspired high performance in previous roles.
✨Demonstrate Exceptional Guest Service
This role is all about creating a five-star guest experience. Share specific instances where you went above and beyond for guests, highlighting your commitment to service excellence.
✨Highlight Your Organisational Abilities
With responsibilities like coordinating meeting rooms and managing schedules, strong organisational skills are crucial. Be ready to explain how you prioritise tasks and manage multiple responsibilities effectively.
✨Prepare for Problem-Solving Scenarios
The ability to proactively solve problems is key in this role. Think of examples where you've successfully handled challenges in a fast-paced environment, and be ready to discuss your approach during the interview.
