At a Glance
- Tasks: Deliver exceptional guest experiences and manage reception duties in a corporate environment.
- Company: Join Bennett Hay, a leader in guest service with a supportive culture.
- Benefits: Enjoy a competitive salary, health cash plan, and opportunities for professional growth.
- Other info: Friendly work environment with a strong sense of community and career development.
- Why this job: Be the first point of contact and make a lasting impression on visitors.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 36900 - 36900 £ per year.
Location: Tottenham Court Road Tube Station
Salary: £36,900 per annum
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday-Friday
Shift Pattern: 07:30am-7:00pm
Holiday Entitlement: 20 days plus Bank Holidays, increasing to 21 days after one year
Probation Period: 4 months
Start Date: 21 September 2026
About the Role
Bennett Hay is looking for a polished, professional and personable Corporate Receptionist to join our team supporting a prestigious corporate client in central London. You will be responsible for delivering a world-class guest experience across the client’s workplace, creating a warm and memorable first impression for every visitor and providing consistently high standards of service to employees and guests. As a key point of contact for the client, you will build positive relationships at all levels, anticipate guest needs and approach every request with a genuine can-do attitude. Professionalism, discretion and attention to detail are essential, particularly when working within a sensitive corporate environment.
Key Responsibilities
- Deliver an exceptional and personalised welcome to all guests, visitors and employees.
- Create a memorable first impression and ensure every interaction reflects Bennett Hay’s high guest service standards.
- Welcome and engage with guests in a warm, professional and confident manner, including remembering and using guests’ names wherever possible.
- Act as a key point of contact for employees and visitors, building positive working relationships at all levels.
- Respond positively to guest requests, using initiative and problem-solving skills to exceed expectations.
- Manage the room booking system, including room bookings and the coordination of hospitality requirements.
- Operate the main switchboard, answering calls promptly and professionally and redirecting enquiries appropriately.
- Manage the visitor management system, including signing visitors into the building and issuing passes where required.
- Monitor visitor and employee access procedures and ensure staff sign in when security passes have been forgotten.
- Maintain a consistently high standard of presentation across all reception areas.
- Carry out daytime checks and report any housekeeping or facilities issues promptly.
- Work collaboratively with cleaning, security, property management, events and other operational teams.
- Support colleagues with additional duties as required and contribute positively to the wider team.
- Maintain professionalism, discretion and confidentiality at all times.
What We’re Looking For
- Previous experience in corporate reception, hospitality, front of house or a similar customer-facing environment.
- Excellent customer service and communication skills, with a warm, professional and confident approach.
- Strong organisational and multitasking skills, with the ability to manage multiple priorities effectively.
- Excellent attention to detail and a proactive approach to delivering a high-quality visitor experience.
- Strong problem-solving skills and the ability to remain calm and professional in a fast-paced environment.
- Confidence using reception, visitor management, calendar and other relevant systems.
- Professional presentation and a genuine passion for hospitality and guest service.
- Ability to work collaboratively with cleaning, security, property management and events teams.
- Flexibility and willingness to support events and operational requirements when required.
- Good knowledge of health and safety procedures within a corporate, hospitality or front-of-house environment.
- A positive, helpful and genuine can-do attitude.
Benefits
- Pension and life assurance
- Health cash plan for you and your dependents
- Cycle to work scheme
- Opportunities for professional growth
- Friendly work environment with a strong sense of community
- Holiday Purchase scheme
About Bennett Hay
At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues. If you’re passionate about customer service and looking to join a supportive and friendly team, we’d love to hear from you!
Corporate Receptionist – Monday-Friday | Tottenham Court Road in London employer: Bennett Hay Ltd
Bennett Hay Ltd. is an exceptional employer, offering a vibrant work culture in the heart of central London where you can thrive in a dynamic guest experience environment. With a strong emphasis on employee growth and development, we provide comprehensive training and opportunities for advancement, ensuring that our team members feel valued and empowered. Join us to be part of a dedicated team that prioritises excellence in service and fosters a supportive atmosphere for both employees and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist – Monday-Friday | Tottenham Court Road in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bennett Hay Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bennett Hay Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist – Monday-Friday | Tottenham Court Road in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bennett Hay Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Bennett Hay Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bennett Hay Ltd!
How to prepare for a job interview at Bennett Hay Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
