At a Glance
- Tasks: Lead the front of house operations and create memorable experiences for guests.
- Company: Join Bennett Hay, a company known for exceptional guest service in London.
- Benefits: Enjoy a competitive salary, health cash plan, and opportunities for professional growth.
- Other info: Flexible working hours and a friendly work environment await you.
- Why this job: Make a real impact in a dynamic environment while engaging with the local community.
- Qualifications: Proven corporate management experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Barbican
Salary: £38,105 annual
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: Shift patterns scheduled between 7am and 7pm
Holiday Entitlement: 25 days plus Bank Holidays
About the Role
Bennett Hay is seeking an experienced and dynamic Corporate Reception Manager to join our team in the Barbican area. At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.
This unique role involves taking full ownership of the front of house operation. You will be responsible for mobilizing the site independently, showing potential tenants for viewings, and engaging with the local community. The ideal candidate will have extensive corporate management experience and the ability to hit the ground running.
Key Responsibilities
- Community Engagement: Develop relationships with local businesses, charities, and services.
- Marketing Collaboration: Work with marketing teams to develop Welcome Packs for customers.
- FOH Experience Enhancement: Build out the FOH experience, considering all senses, including music curation.
- Team Building: Create team induction plans, develop onboarding packs, and foster connections across all departments and teams.
- Programming: Coordinate services and events to engage customers and the public.
- Operations Coordination: Ensure a seamless experience by coordinating with cleaning, security, property management, events, and construction teams.
- Guided Tours: Accompany and guide tours on-site for select visitors.
- Visitor Management: Manage access, coordinate calendars, and liaise with various visitor types, including high-net-worth individuals and construction teams.
- Customer Journey Management: Oversee the customer journey before, during, and after visits.
What We’re Looking For
Experience Required: Proven corporate management experience in a similar role. Hospitality and launch experience is a plus.
Key Skills and Attributes: Strong leadership, team management, exceptional customer service, and problem-solving skills.
Technical Skills: Proficiency with point of sale (POS) systems, calendar coordination tools, and other relevant operational software.
Other Requirements: Excellent organizational and multitasking abilities, knowledge of health and safety regulations in a hospitality setting, flexibility in working hours, and a passion for music, architecture, environment, and culture.
Probation Period: 4 months (as per new laws).
Benefits
- Pension and life assurance
- Health cash plan for you and your dependents
- Cycle to work scheme
- Opportunities for professional growth
- Friendly work environment with a sense of community
- Holiday Purchase scheme
Start Date: 10/08/2026
Corporate Reception Manager – Monday-Friday | Barbican in London employer: Bennett Hay Ltd
Bennett Hay Ltd is an exceptional employer, offering a vibrant work culture where your passion for specialty coffee can thrive. Located in the bustling Liverpool Street Station, you will enjoy competitive pay, pension benefits, and ample opportunities for professional development while leading a dedicated team in delivering outstanding service. Join us to be part of a supportive environment that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Reception Manager – Monday-Friday | Barbican in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bennett Hay Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bennett Hay Ltd
Don't be shy about reaching out to Bennett Hay Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Corporate Reception Manager – Monday-Friday | Barbican in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bennett Hay Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bennett Hay Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
