Hospitality Supervisor | Moorgate – Monday to Friday

Location: Near Finsbury Square, London

Salary: £31,500 per annum

Contract Type: Full-time

Working Hours: 40 hours per week

Working Days: Monday to Friday

Shift Pattern: 7:00 AM – 7:00 PM (Flexibility required; overtime shifts are paid)

Holiday Entitlement: 20 days plus Bank Holidays

About the Role

We are seeking a dedicated and experienced Hospitality Supervisor to join our team and play a pivotal role in delivering five-star hospitality services within a dynamic and professional business environment. This position offers the opportunity to lead a motivated team, ensuring high standards of service and operational excellence across all hospitality functions. As Hospitality Supervisor, you will be responsible for the seamless delivery of guest experiences, managing daily operations, and working closely with stakeholders to enhance our food and beverage services. The successful candidate will bring strong leadership, a passion for hospitality, and a proactive approach to problem-solving and team development.

Key Responsibilities

• Deliver an exceptional five-star guest experience for all visitors and users of the space.
• Supervise the day-to-day operations of the hospitality team, encouraging collaboration and high performance.
• Manage hospitality services, ensuring events are supported with high-quality food offerings and professional service.
• Partner with the Guest Services Manager to support menu development, food quality standards, and service performance.
• Build and maintain positive relationships with clients and stakeholders to tailor and enhance hospitality delivery.
• Oversee administrative duties including email correspondence, supplier ordering, and food safety compliance.
• Maintain cleanliness and hygiene standards in line with food safety regulations.
• Monitor inventory and place supply orders to ensure uninterrupted service delivery.
• Handle guest inquiries with professionalism and resolve issues to maintain high satisfaction levels.
• Collaborate on strategies to improve operational efficiency and guest service standards.
• Flexibility to work within operational hours of 7:00 AM to 9:00 PM, with paid overtime when applicable.

What We’re Looking For

• 2–4 years of proven experience in the hospitality industry, ideally within a business & industry setting.
• Strong leadership skills with the ability to inspire and manage a diverse team.
• Excellent communication skills, both verbal and written, with a customer-focused mindset.
• Solid understanding of food safety regulations and best practices.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• A proactive and passionate approach to hospitality and guest service.

Benefits

• Pension and life assurance
• Health cash plan for you and your dependents
• Cycle to work scheme
• Opportunities for professional growth
• Friendly work environment with a sense of community
• Holiday Purchase Scheme
• Free gym access
• Free lunch

Start Date: 12 May 2025

At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues. If you’re passionate about customer service and looking to join a supportive and friendly team, we’d love to hear from you!

Please do not call our Head Office for vacancy related questions, as our HR Recruitment team is not always on site and prefer emails.