Corporate Receptionist – Monday-Friday | Tottenham Court Road

Location: Tottenham Court Road Tube Station
Salary: £36,900 per annum
Contract Type: Full-time
Working Hours: 40 hours per week
Working Days: Monday-Friday
Shift Pattern: 07:30am-7:00pm
Holiday Entitlement: 20 days plus Bank Holidays, increasing to 21 days after one year
Probation Period: 4 months
Start Date: 21 September 2026

About the Role

Bennett Hay is looking for a polished, professional and personable Corporate Receptionist to join our team supporting a prestigious corporate client in central London.

You will be responsible for delivering a world-class guest experience across the client’s workplace, creating a warm and memorable first impression for every visitor and providing consistently high standards of service to employees and guests.

As a key point of contact for the client, you will build positive relationships at all levels, anticipate guest needs and approach every request with a genuine can-do attitude. Professionalism, discretion and attention to detail are essential, particularly when working within a sensitive corporate environment.

Key Responsibilities

• Deliver an exceptional and personalised welcome to all guests, visitors and employees.

• Create a memorable first impression and ensure every interaction reflects Bennett Hay’s high guest service standards.

• Welcome and engage with guests in a warm, professional and confident manner, including remembering and using guests’ names wherever possible.

• Act as a key point of contact for employees and visitors, building positive working relationships at all levels.

• Respond positively to guest requests, using initiative and problem-solving skills to exceed expectations.

• Manage the room booking system, including room bookings and the coordination of hospitality requirements.

• Operate the main switchboard, answering calls promptly and professionally and redirecting enquiries appropriately.

• Manage the visitor management system, including signing visitors into the building and issuing passes where required.

• Monitor visitor and employee access procedures and ensure staff sign in when security passes have been forgotten.

• Maintain a consistently high standard of presentation across all reception areas.

• Carry out daytime checks and report any housekeeping or facilities issues promptly.

• Work collaboratively with cleaning, security, property management, events and other operational teams.

• Support colleagues with additional duties as required and contribute positively to the wider team.

• Maintain professionalism, discretion and confidentiality at all times.

What We’re Looking For

• Previous experience in corporate reception, hospitality, front of house or a similar customer-facing environment.

• Excellent customer service and communication skills, with a warm, professional and confident approach.

• Strong organisational and multitasking skills, with the ability to manage multiple priorities effectively.

• Excellent attention to detail and a proactive approach to delivering a high-quality visitor experience.

• Strong problem-solving skills and the ability to remain calm and professional in a fast-paced environment.

• Confidence using reception, visitor management, calendar and other relevant systems.

• Professional presentation and a genuine passion for hospitality and guest service.

• Ability to work collaboratively with cleaning, security, property management and events teams.

• Flexibility and willingness to support events and operational requirements when required.

• Good knowledge of health and safety procedures within a corporate, hospitality or front-of-house environment.

• A positive, helpful and genuine can-do attitude.

Benefits

• Pension and life assurance

• Health cash plan for you and your dependents

• Cycle to work scheme

• Opportunities for professional growth

• Friendly work environment with a strong sense of community

• Holiday Purchase scheme

About Bennett Hay

At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.

If you’re passionate about customer service and looking to join a supportive and friendly team, we’d love to hear from you!