At a Glance
- Tasks: Welcome guests, manage calls, and ensure a professional reception experience.
- Company: Join Bennett Hay, a leader in exceptional guest service in London.
- Benefits: Enjoy a competitive salary, health cash plan, and opportunities for professional growth.
- Other info: Friendly team culture with a strong sense of community.
- Why this job: Be the face of a welcoming corporate environment and make a lasting impression.
- Qualifications: Customer service experience and excellent communication skills are key.
The predicted salary is between 32000 - 35000 £ per year.
Location: Liverpool Street Station
Salary: £32,000-£35,000 per annum
Contract Type: Full-time
Working Hours: 35 hours per week
Working Days: Monday-Friday
Shift Pattern: 7:45am-7:00pm, rotating shifts
Holiday Entitlement: 20 days plus Bank Holidays, increasing to 21 days after one year
Probation Period: 4 months
About the Role
Bennett Hay is looking for a professional and personable Corporate Receptionist to join a welcoming corporate environment in the City of London, close to Liverpool Street Station. As the first point of contact for clients, guests and employees, you will play an important role in creating a warm, professional and memorable experience. You will be responsible for delivering an exceptional front-of-house service while supporting the smooth running of the reception and wider office. This is an excellent opportunity for someone with a passion for customer service who enjoys working in a professional environment and takes pride in delivering high standards.
Key Responsibilities
- Welcome and register visitors in a professional, friendly and courteous manner.
- Answer and direct incoming telephone calls and enquiries efficiently.
- Manage meeting room bookings and assist with meeting arrangements.
- Maintain a clean, tidy and professional reception area at all times.
- Provide excellent customer service to clients, guests and employees.
- Maintain accurate visitor and reception records.
- Liaise with facilities, security and building management as required.
- Support colleagues with administrative and general office-related tasks.
- Assist with office coordination and a range of ad-hoc administrative duties.
- Work collaboratively with colleagues and ensure a consistently high standard of front-of-house service.
- Handle confidential information with discretion and professionalism.
What We’re Looking For
- Previous experience in reception, front-of-house, administration or customer service is desirable.
- Excellent verbal and written communication skills.
- A professional, friendly and welcoming manner.
- Strong customer service and interpersonal skills.
- A confident and courteous telephone manner.
- Excellent organisational and time-management skills.
- High attention to detail with the ability to multitask and prioritise effectively.
- Professional appearance and presentation.
- Calm and confident when working under pressure.
- Discretion and the ability to handle confidential information appropriately.
- A proactive, reliable and flexible approach.
- Strong teamwork, problem-solving and decision-making skills.
- Competence with Microsoft Office and general IT systems.
- GCSEs or equivalent, particularly English and Maths, are desirable.
- A relevant qualification in Business Administration, Hospitality or Customer Service would be advantageous but is not essential.
- Experience within a corporate or professional environment is advantageous.
- Training in customer service, telephone handling or health and safety would be beneficial.
- Right to work in the UK.
Essential: Excellent communication, customer service, organisational and interpersonal skills, combined with a professional, approachable and positive attitude.
Benefits
- Pension and life assurance
- Health cash plan for you and your dependents
- Cycle to work scheme
- Opportunities for professional growth
- Friendly work environment with a strong sense of community
- Holiday Purchase scheme
About Bennett Hay
At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues. If you’re passionate about customer service and looking to join a supportive and friendly team, we’d love to hear from you!
Start Date: 21.09.2026
Please do not call our Head Office for vacancy-related questions, as our HR Recruitment team is not always on site and prefers emails.
Corporate Receptionist – Monday-Friday | Liverpool Street Station employer: Bennett Hay Ltd
Bennett Hay Ltd is an exceptional employer, offering a vibrant work culture where your passion for specialty coffee can thrive. Located in the bustling Liverpool Street Station, you will enjoy competitive pay, pension benefits, and ample opportunities for professional development while leading a dedicated team in delivering outstanding service. Join us to be part of a supportive environment that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist – Monday-Friday | Liverpool Street Station
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bennett Hay Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bennett Hay Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist – Monday-Friday | Liverpool Street Station
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bennett Hay Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Bennett Hay Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bennett Hay Ltd!
How to prepare for a job interview at Bennett Hay Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
