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- Tasks: Oversee diverse catering and hospitality services, ensuring excellence and innovation.
- Company: Join Bennett Hay, a leader in exceptional guest service across London.
- Benefits: Competitive salary, performance bonuses, flexible working, and healthcare plan.
- Other info: Supportive environment with a focus on professional development.
- Why this job: Make a real impact in a dynamic role with opportunities for growth.
- Qualifications: Experience in multi-site catering management and strong leadership skills.
The predicted salary is between 60000 - 65000 £ per year.
Location: London, Near Major Transport Links – with Head Office in the City
Salary: £60,000 – £65,000 per year + performance‑related bonus (OTE up to £77,000)
Contract Type: Full‑time
Working Hours: 40 hours per week
Working Days: Monday to Friday
Shift Pattern: Primarily daytime hours in line with corporate operations, with flexibility required based on business needs
Holiday Entitlement: 25 days plus public holidays
About the Role
This is an exciting opportunity to join Bennett Hay as a Corporate Operations Manager overseeing a diverse portfolio of workplace catering and hospitality services across London. The role covers cafés, hospitality services, fine dining, and corporate events within a Business & Industry (B&I) environment.
You will take full operational and financial responsibility for multiple client accounts, ensuring service excellence, innovation, and strong relationship management. This is a highly autonomous role where you will drive improvements, introduce new ideas, and elevate service standards across the portfolio. You will also play a key role in business growth, supporting new contract wins and leading the successful mobilisation of new sites.
Key Responsibilities
- Oversee multi‑site catering and hospitality operations across a corporate portfolio
- Maintain and develop strong client relationships, ensuring high retention and satisfaction
- Lead, develop, and inspire teams, building a high‑performance and engaged workforce
- Drive financial performance, managing budgets, costs, and profitability
- Identify and implement innovative service improvements, processes, and technologies
- Ensure exceptional guest experience across all services and touchpoints
- Collaborate with internal teams and service partners to deliver seamless operations
- Support business development through involvement in pitches and new contract mobilisation
- Maintain high standards in food quality, presentation, and service delivery
What We’re Looking For
- Proven experience in multi‑site B&I catering or hospitality operations management
- Strong leadership skills with a track record of building and developing high‑performing teams
- Excellent client relationship management experience
- Commercial awareness with experience managing P&L and operational performance
- Passion for food, hospitality, and current industry trends
- Proactive, hands‑on approach with a “can‑do” attitude
- Strong organisational and problem‑solving skills
- Ability to manage multiple priorities in a fast‑paced environment
- Good understanding of operational systems, compliance, and service standards
Benefits
- Competitive salary with performance‑related bonus (OTE up to £77k)
- Flexible working options, including occasional home working
- Healthcare plan
- Pension scheme
- Life assurance
- Cycle to work scheme
- Colleague benefits programme
- Supportive and inclusive work environment
- Opportunities for professional growth and career progression
Start Date
Immediate / As soon as available
About Bennett Hay
At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.
Corporate Operations Manager (Contract Catering) – Monday–Friday | London employer: Bennett Hay Ltd
Contact Detail:
Bennett Hay Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Operations Manager (Contract Catering) – Monday–Friday | London
✨Tip Number 1
Network like a pro! Reach out to your connections in the catering and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built and developed high-performing teams in the past. Highlight your ability to drive financial performance and improve service standards – these are key for the Corporate Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Corporate Operations Manager (Contract Catering) – Monday–Friday | London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Corporate Operations Manager role. Highlight your multi-site management experience and any relevant achievements in catering or hospitality to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about food and hospitality, and how your proactive approach can drive improvements in our operations. Keep it engaging and personal!
Showcase Your Leadership Skills: We want to see how you've built and inspired high-performing teams in the past. Share specific examples of how you've developed talent and fostered a positive work environment in your application.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Bennett Hay Ltd
✨Know Your Stuff
Before the interview, dive deep into Bennett Hay's operations and values. Familiarise yourself with their portfolio of services and recent projects. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing multi-site operations. Think about specific challenges you've faced and how you overcame them. This will demonstrate your capability to inspire and develop high-performing teams.
✨Client Relationship Management
Be ready to discuss your approach to building and maintaining strong client relationships. Share success stories where your efforts led to high retention and satisfaction. This is crucial for a role that focuses on service excellence and client engagement.
✨Bring Innovative Ideas
Think about innovative service improvements or processes you've implemented in previous roles. Be prepared to discuss how these ideas could elevate service standards at Bennett Hay. Showing your proactive mindset will resonate well with their focus on innovation.