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- Tasks: Manage daily engineering schedules and communicate with clients about project timelines.
- Company: Join a leading Air Conditioning and Mechanical company known for innovative solutions.
- Benefits: Enjoy a competitive salary, gym membership, and career progression opportunities.
- Other info: Office-based role in Billericay with Monday to Friday working hours.
- Why this job: Be part of a growing team that values communication and client satisfaction.
- Qualifications: Experience in HVAC or FM industry and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 32000 £ per year.
A Service Coordinator is required for our client, a leading Air Conditioning and Mechanical company known for delivering comprehensive design, installation, service, and maintenance solutions to a broad client base. Due to the ongoing success and steady growth of the business, they are now seeking to add a Service Coordinator to their expanding team.
Key responsibilities:
- Managing and organizing the daily engineering schedule for both planned and reactive maintenance works.
- Maintaining consistent communication with clients regarding the status and timelines of projects.
- Effectively liaising with suppliers and subcontractors to ensure the timely delivery of materials and services.
- Scheduling London and home counties PPM visits for the Engineering division.
- Answering inbound calls from clients.
- Raising and scheduling jobs.
- Arranging engineers and subcontractors to attend works.
- Client liaising/updating on timescales of works.
- Raising purchase orders.
Job Requirements:
- Experience in the HVAC and FM industry.
- Office based in Romford.
- Previous role held as Service Coordinator/Helpdesk or similar.
- Highly adept in handling inbound calls for customer queries and service requests.
- Highly proficient in CAFM systems, Microsoft Word, Excel, PowerPoint, Outlook.
- Administration responsibilities including filing, preparing documents, receipting, keeping and updating records.
Salary & Benefits:
- Basic Salary of £28,000-£32,000 DOE.
- 08:00-17:00 Monday to Friday working hours.
- 21 days holiday + Bank Holidays - increasing with service.
- Pension.
- Gym membership.
- Career progression.
Contact Detail:
Bennett & Game Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the HVAC and FM industry. Understanding the terminology and processes will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your CAFM systems knowledge. Being proficient in these systems is crucial for a Service Coordinator, so consider taking a quick online course or tutorial to enhance your skills.
✨Tip Number 3
Practice your communication skills. As a Service Coordinator, you'll be liaising with clients and suppliers regularly, so being able to convey information clearly and effectively is key.
✨Tip Number 4
Network within the industry. Attend local HVAC events or join relevant online forums to connect with professionals. This can provide valuable insights and potentially lead to job referrals.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Service Coordinator position. Tailor your application to highlight relevant experience in HVAC and FM industries.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles as a Service Coordinator or in similar positions. Mention specific examples of managing schedules, client communication, and using CAFM systems.
Showcase Your Skills: Make sure to showcase your proficiency in Microsoft Office applications and any relevant administrative skills. Provide examples of how you've effectively handled customer queries and service requests in the past.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are a great fit for the role. Mention your enthusiasm for the company and how your skills align with their needs, particularly in managing engineering schedules and liaising with clients.
How to prepare for a job interview at Bennett & Game Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Service Coordinator, communication is key. Be prepared to discuss how you've successfully managed client relationships in the past. Use specific examples to illustrate your ability to keep clients informed and satisfied.
✨Familiarise Yourself with Relevant Software
Since proficiency in CAFM systems and Microsoft Office is crucial for this role, brush up on these tools before your interview. You might be asked about your experience with them, so be ready to discuss how you've used these applications in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to manage schedules or handle unexpected issues, and be ready to explain your thought process and the outcomes.