At a Glance
- Tasks: Lead a team of engineers in managing HVAC service contracts and ensuring client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and a focus on employee ownership.
- Benefits: Enjoy a competitive salary, car allowance, annual bonuses, and profit-sharing as part of an employee-owned trust.
- Other info: This role offers opportunities for professional development and progression within a supportive environment.
- Why this job: Be part of a culture that values your input and rewards your contributions to the company's success.
- Qualifications: Experience in service management, HVAC technical knowledge, and strong client-facing skills are essential.
The predicted salary is between 42000 - 84000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.
They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Client Service Manager Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
- Basic Salary £50,000-£60,000 DOE
- Car allowance circa £6k per annum
- Annual bonus targeted on net profit, service, compliance & engineer development
- Employee-owned trust profit sharing scheme, increases with time served
- Pension
- Any further package details to be discussed at interview stage
HVAC Operations Manager in Manchester employer: Bennett & Game Recruitment
As an Employee-Owned Trust, our client offers a unique work culture where every employee has a stake in the company's success, fostering a sense of ownership and involvement in decision-making. With a commitment to professional development and a focus on client satisfaction, employees benefit from competitive salaries, profit-sharing schemes, and a supportive environment that encourages growth and innovation. Located across the UK, this well-respected HVAC contractor provides a dynamic workplace for those looking to make a meaningful impact in the commercial sector.
Contact Details:
Bennett & Game Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HVAC Operations Manager in Manchester
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and trends. Being knowledgeable about advancements in air conditioning, chillers, and ventilation systems will help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Network within the HVAC industry by attending relevant trade shows, seminars, or local meetups. Building relationships with professionals in the field can lead to valuable insights and job opportunities that may not be advertised.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've successfully driven profitability in previous roles. Be ready to provide specific examples of how you've managed budgets and improved service quality.
✨Tip Number 4
Research the company culture of the employer you're applying to, especially since they operate as an Employee-Owned Trust. Understanding their values and how they prioritise employee involvement can help you align your responses during interviews.
We think you need these skills to ace HVAC Operations Manager in Manchester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the HVAC Operations Manager position. Familiarise yourself with the specific skills needed, such as HVAC technical mastery and client relationship management.
Tailor Your CV:Customise your CV to highlight relevant experience in service management or operations management, particularly in the HVAC sector. Emphasise your achievements in managing teams, P&L accountability, and client satisfaction.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the HVAC industry and your commitment to continuous professional development. Mention specific examples of how you've successfully managed teams and improved service quality in previous roles.
Highlight Relevant Skills:In your application, be sure to highlight key skills such as budget control, negotiation experience, and your ability to lead technical conversations with clients. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Bennett & Game Recruitment
✨Showcase Your HVAC Expertise
Make sure to highlight your technical knowledge of HVAC systems during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving heating, cooling, and ventilation systems, as this will demonstrate your mastery in the field.
✨Demonstrate Leadership Skills
As a potential Operations Manager, it's crucial to showcase your leadership experience. Share examples of how you've successfully managed teams, improved service quality, and driven productivity among engineers in previous roles.
✨Prepare for Client-Facing Scenarios
Since the role involves significant client interaction, be ready to discuss your customer service skills. Prepare examples of how you've handled client negotiations and maintained strong relationships, especially in service and maintenance contracts.
✨Understand P&L Management
Familiarise yourself with profit and loss management, as this is a key responsibility of the role. Be prepared to discuss your experience with budgeting and cost control, and how you've successfully monitored financial performance in past positions.
