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- Tasks: Lead a team of engineers in managing HVAC service contracts and ensuring client satisfaction.
- Company: Join a respected HVAC contractor with a nationwide presence and a focus on employee ownership.
- Benefits: Enjoy a competitive salary, car allowance, annual bonuses, and profit-sharing as part of an employee-owned trust.
- Why this job: Be part of a culture that values your input and rewards your contributions to the company's success.
- Qualifications: Experience in service management, HVAC technical knowledge, and strong client relationship skills are essential.
- Other info: This role offers opportunities for professional development and progression within a supportive environment.
The predicted salary is between 42000 - 84000 £ per year.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings. They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHUs, ventilation and commercial heating.
Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.
The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.
It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstrable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.
Job Requirements- Proven service management or operations management experience leading and planning work for a team of engineers.
- HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
- Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
- Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
- Drive for continuous professional development, progression and increasing responsibilities.
- Confident with P&L, budget and cost control etc.
Basic Salary £50,000-£60,000 DOE
Car allowance circa £5k per annum
Annual bonus targeted on net profit, service, compliance & engineer development
Employee-owned trust profit sharing scheme, increases with time served
Pension
Any further package details to be discussed at interview stage.
HVAC Operations Manager employer: Bennett & Game Recruitment
Contact Detail:
Bennett & Game Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HVAC Operations Manager
✨Tip Number 1
Familiarise yourself with the latest HVAC technologies and trends. Being knowledgeable about advancements in air conditioning, chillers, and ventilation systems will help you stand out during interviews and discussions with potential employers.
✨Tip Number 2
Network within the HVAC industry by attending relevant trade shows, seminars, or local meetups. Building relationships with professionals in the field can lead to valuable insights and job opportunities that may not be advertised.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've successfully driven profitability in previous roles. Be ready to provide specific examples of how you've managed budgets and improved cost control.
✨Tip Number 4
Showcase your leadership skills by highlighting any experience you have in managing teams. Discuss how you've motivated engineers to achieve service quality standards and how you've handled client relationships effectively.
We think you need these skills to ace HVAC Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the HVAC Operations Manager position. Familiarise yourself with the specific skills needed, such as HVAC technical mastery and client relationship management.
Tailor Your CV: Customise your CV to highlight relevant experience in service management or operations management, particularly in the HVAC sector. Emphasise your achievements in managing teams, P&L accountability, and client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the HVAC industry and your commitment to continuous professional development. Mention specific examples of how you've successfully managed teams and improved service quality in previous roles.
Highlight Relevant Skills: In your application, be sure to highlight key skills such as budget control, negotiation experience, and your ability to lead technical conversations with clients. These are crucial for the role and will set you apart from other candidates.
How to prepare for a job interview at Bennett & Game Recruitment
✨Showcase Your HVAC Expertise
Make sure to highlight your technical knowledge of HVAC systems during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving heating, cooling, and ventilation systems. This will demonstrate your mastery and confidence in the field.
✨Demonstrate Leadership Skills
As a potential Operations Manager, it's crucial to showcase your leadership experience. Share examples of how you've successfully managed teams, improved service quality, and driven productivity. Highlight any specific strategies you used to motivate engineers and enhance client satisfaction.
✨Prepare for Client Conversations
Since the role involves client-facing responsibilities, practice discussing technical topics in a way that's easy for clients to understand. Be ready to explain service and maintenance schedules, as well as how you handle remedial works. This will show your ability to communicate effectively with clients.
✨Understand P&L Management
Familiarise yourself with profit and loss management, as this is a key aspect of the role. Be prepared to discuss how you've previously monitored budgets and controlled costs. Providing concrete examples of how you've positively impacted a company's financial performance will set you apart.
