At a Glance
- Tasks: Provide friendly support and resolve technical issues for customers.
- Company: Join a growing IT Cyber Security company in Waterlooville.
- Benefits: Receive on-the-job training, recognised certifications, and career progression opportunities.
- Other info: Dynamic team environment with opportunities for shadowing and continual learning.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: Interest in IT, great communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Bennett and Game are partnering with an IT Cyber Security company actively looking to take on a Junior Engineer to assist in the growth within their business based in Waterlooville. This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2 and 3 Line Support Engineer roles.
As a 1st Line Engineer, you'll be the first point of contact for our customers when issues arise. Your primary responsibility is to deliver friendly, professional support and learn fast.
Job Overview- Respond to incoming support requests via phone, email, and ticketing system.
- Log and triage tickets accurately.
- Resolve straightforward technical issues with support from the team.
- Escalate more complex issues appropriately.
- Maintain clear and professional communication with clients.
- Follow internal documentation and standard operating procedures.
- Engage in training, shadowing, and continual learning.
- A genuine interest in IT and a willingness to learn.
- Some exposure to IT support or customer service is a plus, but not required.
- Great communication skills.
- Attention to detail and ability to follow processes.
- Friendly and professional attitude.
1st Line Support Engineer in Hampshire employer: Bennett & Game Recruitment
Bennett and Game is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Waterlooville, this IT Cyber Security company provides invaluable on-the-job training and nationally recognised certifications, paving the way for career advancement into 2nd and 3rd Line Support Engineer roles. With a focus on friendly, professional support and a commitment to continual learning, employees can thrive in a dynamic environment that values their contributions.
Contact Details:
Bennett & Game Recruitment Recruitment Team
