At a Glance
- Tasks: Coordinate installation projects and provide top-notch customer support from start to finish.
- Company: Leading architectural glazing manufacturer with a focus on quality and innovation.
- Benefits: 28 days holiday, free gym membership, professional training, and significant career progression.
- Other info: Office-based role in Poole with a collaborative and inclusive culture.
- Why this job: Join a supportive team and develop your skills in a dynamic work environment.
- Qualifications: Experience in customer service or coordination roles; strong communication and organisational skills.
The predicted salary is between 28000 - 31000 € per year.
We’re working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high‑end residential and commercial clients across the UK. Now employee‑owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.
The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office‑based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first‑class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.
Salary & Benefits- 28 days holiday including bank holidays
- Free gym membership
- Free onsite parking
- Professional training and development
- Office based in Poole
- Monday – Friday working hours
- Significant career progression opportunities
- Coordinate all installation projects for bespoke aluminium glazing systems
- Book installation and remedial visits with the installation team
- Manage installation team diaries to optimise travel and efficiency
- Arrange and coordinate parts required for installations and visits
- Act as the key point of contact for customers throughout their projects
- Provide updates and resolve issues in a professional and timely manner
- Support remedial works and post‑installation requirements
- Previous experience in customer service or coordination roles
- Experience in managing schedules, bookings, or team coordination desirable
- Background in construction, glazing, or home improvement not essential
- Excellent communication skills via phone and email
- Strong organisational skills with the ability to manage multiple projects
- Solutions‑focused with strong problem‑solving abilities
- Attention to detail and adaptable to changing requirements
- A collaborative team player, based within commutable distance of Poole
Customer Service Coordinator in Poole employer: Bennett & Game Recruitment Ltd.
As a leading architectural glazing manufacturer, this company stands out as an excellent employer due to its employee-owned structure and commitment to professional development. Located in Poole, employees enjoy a modern work environment with outstanding facilities, a focus on collaboration, and significant opportunities for career progression, all while benefiting from a supportive and inclusive culture that prioritises continuous improvement.
Contact Detail:
Bennett & Game Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Poole
✨Tip Number 1
Get to know the company! Research their values and recent projects. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills. As a Customer Service Coordinator, you'll need to be personable and clear. Try role-playing common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or coordinated projects in the past. This will help demonstrate that you can handle the demands of the role effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or coordination roles you've had, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Mention your passion for customer support and how you can contribute to the team’s success.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t hesitate to share examples of how you’ve effectively resolved customer issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Bennett & Game Recruitment Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the architectural glazing manufacturer. Understand their products, values, and recent projects. This will not only impress them but also help you tailor your answers to align with their mission.
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated projects. Be ready to discuss how you prioritise tasks and handle multiple responsibilities.
✨Demonstrate Your Communication Prowess
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you resolved customer issues effectively, showcasing your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the Customer Services team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
