Lead Service Coordinator - Kings Cross

Salary: GBP38000 - GBP40000 per annum

Position: Lead Service Coordinator
Location: Office-based, Kings Cross
Salary: up to £40,000, depending on experience
Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service desk manager.
The Lead Service Coordinator will join their ever-expanding Energy Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.
As the Lead Service Coordinator, you will be working out of the company's office in Kings Cross Monday to Friday.

• Schedule all works across the flagship contract
• Answer inbound calls from clients
• Raise and schedule jobs
• Provide updates on work
• Arrange engineers and Subcontractors to attend works
• Compile reports for ongoing works, clients, and senior management
• Manage SLA & KPIs
• Managing material orders

Lead Service Coordinator Job Requirements

• Experience in the HVAC and FM industry
• Office-based in Kings Cross
• Previous role held as Service coordinator/Helpdesk or similar
• Highly adept at handling inbound calls for customer queries and service requests
• Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook ethnio

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